How to contact the Antillephone N.V. (Curaçao) licensing authority (Seite 14)

Because deep down they are a criminal organization, the worst sub license in Curaçao, all other regulatory entities such as CEG respond... Antillephone is already made for fraudulent casinos... when they see that the casino they are going to play in only has a license from Antillephone run away! They will never get paid, even if they win they will always lose. We should all find a way to reach them, or at least know that they are being discussed in all the online casino forums… basically a Curacao casino mafia

Porque no fundo eles são uma organização criminosa, a pior sub licença de Curaçau, todas as outras entidades reguladoras como por exemplo a CEG respondem… a Antillephone já está feita para casinos fraudulentos.. quando virem que o casino que vão jogar só tem licença da Antillephone fujam logo! Nunca vão ser pagos, mesmo que ganhem vão perder sempre. Devíamos todos arranjar uma forma de chegar a eles, ou pelo menos de saberem que estão a ser discutidos em todos os fóruns de casino online… basicamente uma máfia dos casinos de Curaçau

In most cases you are certainly right. I can only speak for myself and my experience. I have also been to many casinos where there were no problems at all, although in some others it would definitely have caused a problem. There are also casinos from Dama NV that close accounts without asking too many questions, that take player protection seriously, that don't always lure you with bonuses so that you don't close your account. For example, I also had very good experiences with just Casino. I registered there, deposited 300 and won around 10,000 over several days and also played with a bonus, reached the max win with the bonus and made even more with the rest. There were no problems here. Every casino sets its own rules for how it deals with problems, complaints and rules. I think there are decent casinos on Antillephone too that don't follow the bad ones - at least that's my opinion. I just think it's important that they deal with problems and try to find solutions. That's important. Casinos certainly make mistakes and when they do, they should fix them. What Curacao needs is a unified system for banning players. I think that's the most important thing.

Yes, please note that I am not blaming Casinos regulated by Antillephone specifically, but rather the regulatory entity itself... they should be more strict with their Casinos and at least pay more attention to the customers of the Casinos they regulate... people feel that way- if there is no hope of resolving matters

Sim, atenção que não estou a culpar Casinos regulados pela Antillephone em específico, mas sim a própria entidade reguladora.. deveriam ser mais rigorosos com os seus Casinos e pelo menos prestar mais atenção aos clientes dos Casinos que regulam.. as pessoas assim sentem-se sem esperança de resolver os assuntos

And I agree with you 100%. The regulator should do a lot more here. It's actually sad that some casinos behave better than the regulator itself.

Leider weiß ich mit Sicherheit, dass Antillephone nicht antworten wird. Ich wünschte, Casino Guru würde seinen Teil dazu beitragen und bei Beschwerden helfen, denn wir haben viele Beschwerden gesehen, die geschlossen wurden und das Casino nicht bestraft wurde.

Well, I think Guru also has to follow the rules and is really doing its best to resolve complaints and even if five casinos have to close because they are bad, 20 new ones will open. I don't think you can get in touch with this huge company. But it would be nice if Guru could get in touch with a regulatory authority.

I received an email now from the Portuguese Gambling authority! The SRIJ. They filed a complaint with the Attorney General's Office of the Portuguese Republic against the company Abudantia BV and the Casinos BetTilt and Roku Bet, for operating illegally in national territory, without the Portuguese license from SRIJ. They have been notified to cease operations immediately!

I received an email now from the Portuguese Gambling authority! The SRIJ. Eles apresentaram uma queixa na procuradoria geral da república Portuguesa contra a empresa Abudantia B.V e os Casinos BetTilt e Roku Bet, por operarem ilegalmente em território nacional, sem a licença Portuguesa do SRIJ. Foram notificados para encerrarem operações de imediato!

Wow! I think that's good news. I hope it helps you with your refund.

Nun, wenn Sie keine Informationen haben und nicht einmal eine E-Mail-Adresse, an die Sie schreiben könnten, gebe ich Ihnen eine Anleitung, wo Sie diese Informationen erhalten können.

Klicken Sie hier und überprüfen Sie die E-Mail, in der Sie überprüfen können, ob ein solcher Fall von der Lizenz Curaçao Antillephone NV (ANT) behandelt wird.

Sie können uns mitteilen, ob Sie geantwortet haben oder nicht. 🙂

Ich hoffe das Beste. ☘️

Antillephone ist eine dieser Lizenzen, die nicht die beste für Abschreibungen ist, Sie haben wahrscheinlich recht. Leider können wir die Behörde und die Casinos nicht zwingen, sich mit Fällen zu befassen, und wir können die Lizenzgeber nicht dazu überreden, den Spielern zu antworten oder sie zu zwingen, die Situation in irgendeiner Weise zu klären. Wenn sie das also nicht tun, sind wir knapp bei Kasse.

Ich wäre jedenfalls sehr froh, wenn das nicht der Fall wäre und jeder von euch in seiner jeweiligen Situation eine Antwort und Erklärung bekäme. 😕

Hey, ich habe dir eine E-Mail geschickt

Das habe ich alles schon erledigt, Jaro 😕 Antillephone antwortet nicht … Ich habe jede E-Mail ausprobiert … sogar ihr Compliance-Team … keiner von ihnen antwortet. Die einzige Antwort, die ich bekomme, ist vom Casino, das sagt, dass der Fall in den Händen der Aufsichtsbehörde liegt.

Na, dann ist es ja mehr als traurig. 😕

Ich weiß, dass viele Spieler hierhergekommen sind und gesagt haben, dass diese Lizenzierungsbehörde nicht gut ist und nur sporadisch antwortet. Ich sehe, dass dies auch bei Ihnen der Fall ist, und ich weiß nicht, was ich noch für Sie tun könnte.

Es sieht so aus, als müssten wir geduldig sein und warten, bis unser Beschwerdeteam eingreift. Bis dahin können wir nichts tun. 😥

Ich schickte eine

E-Mail an Pavel

We are so many people now Jaro... so many different cases... not counting the people here in Portugal who don't know where to complain, the Abudantia BV group is full of complaints, they don't pay practically anyone. They always claim fraud or duplicate accounts, in addition to not having KYC or player protection. How can a casino like this stay open? The security rating of both Roku and BetTilt Casinos is far below average… is there no way to make our complaints reach the governor of Curaçao? Now that they have implemented different measures and rules.. please help us CasinoGuru. I don't know if it's useful in this case, but the Abudantia BV Group is now managed by the eMoore NV EM Group compliance team. They responded to

my case a few days ago and they said they would forward it to the regulatory entity and the Casino. But so far nothing… but at least eMoore Nv responds!

via email:

complaints@the-emgroup.com

complaints@emoore.com

Could CasinoGuru contact eMoore? Since they are now the ones who handle the company's complaints and compliance.

Somos tantas pessoas já Jaro… tantos casos diferentes… sem contar com as pessoas daqui de Portugal que não sabem onde reclamar, o grupo Abudantia B.V está cheio de reclamações, não pagam a praticamente ninguém. Alegam sempre fraude ou conta duplicada, além de não ter KYC ou proteção ao jogador. Como pode um casino assim continuar aberto? O índice de segurança de ambos os Casinos Roku e BetTilt está muito abaixo da média… não existe nenhuma forma de fazer as nossas queixas chegar ao governador de Curaçau? Agora que eles implementaram medidas e regras diferentes.. por favor ajudem-nos CasinoGuru. Não sei se é útil para o caso, mas o Grupo Abudantia BV agora é gerido pela equipa de compliance eMoore N.V EM Group. Eles responderam ao

meu caso há uns dias e disseram que ia encaminhar para a entidade reguladora e para o Casino. Mas até agora nada… mas ao menos a eMoore N.v responde!

através do email:

complaints@the-emgroup.com

complaints@emoore.com

será que o CasinoGuru poderia contactar a eMoore? Visto que agora são eles que tratam dás reclamações e compliance da empresa.

Jaro please help me, the company is trying to close all complaints on the Portuguese complaint portal.

Jaro ajuda-me por favor, a empresa está a tentar fechar todas as reclamações no portal da queixa português.

Maybe we should contact them together. Put pressure on them through the public.

Entschuldigung, meinst du eine E-Mail bezüglich deiner Beschwerde ? Es ist nicht notwendig, sie hier im Forum zu schreiben, wenn du ihn in einem Beschwerdethread informiert hast.😉

Die ganze Situation tut mir wirklich leid, aber wir hier im Forum können im Moment nicht viel dagegen tun. Ich hoffe, dass unser Beschwerdeteam mit ihnen kommunizieren kann, und ich bin sicher, dass sie alles tun werden, was möglich ist, um das beste Ergebnis zu erzielen. Bitte bleiben Sie geduldig, auch wenn ich verstehe, dass das nicht einfach ist.

Today I asked Starda Casino for a transaction list without any complaint. I'm trying to sort out certain payments. The chat says I violated the guidelines in the partner network and my account was blocked on February 10th and there's no way I'll be provided with the list. On that day another account was also blocked by Antillephone without warning. Do you know when I submitted my complaint to Antillephone? On February 9th. After that I was simply blocked and that was it. That just indicates that nothing will ever happen here. Give up!