vor 2 MonatenOriginalÜbersetzung
Leider wieder eines der Dama Casinos, welches seine IT Systeme nicht im Griff zu haben scheint. Ich erhielt als Promo das Angebot von 30% Cashback mit x3 Umsatzbedingung und fragte (zum Glück) im Chat 30 Minuten nach Erhalt nach, ob dies auch für Live Casino Verlust gilt. Der Agent prüfte und teilte mir nach 10 Minuten mit, dieses Angebot sei nicht für mich gültig. Hätte ich nicht nachgefragt hätte ich halt doppelt Pech gehabt. Das eine so grosse Firma so eine Selbstverständlichkeit (System prüft vor Versand ob Kunde xy Vorraussetzung xy erfüllt) wiederholt nicht schafft ist für mich Unverständlich, hatte es schon 2x das ich in deren Casinos einzahle und der Chat hinterher sagte der Bonus gilt nicht. Entweder spart man da bei der IT oder es steckt ein System dahinter, hauptsache man zahlt ein!
Spades Queen Casino
vor 2 Monaten
Dear Player,
Thank you for sharing your thoughts with us. We’d like to provide some clarity regarding the Queen's Daily Cashback promotion and how it works to avoid any misunderstandings in the future.
The percentage of cashback and the wagering requirements of the bonus are determined based on your activity specifically in slots. This is because the Queen's Daily Cashback is tailored for players engaging in slot games. Additionally, the percentage of cashback you receive depends on your level within our Loyalty Program, as outlined in our terms and conditions.
For players who enjoy live casino games, we’re excited to remind you about our Daily Live Games Rakeback promotion. This bonus provides a percentage rakeback on your losses in the "Rakeback Live Games" category, and like the cashback offer, the percentage is determined by your Loyalty Program level.
We appreciate your feedback and are committed to ensuring our players have a clear understanding of our promotions. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team – we’re here to help!
Best regards,
Spades Queen Casino Team.
Thank you for sharing your thoughts with us. We’d like to provide some clarity regarding the Queen's Daily Cashback promotion and how it works to avoid any misunderstandings in the future.
The percentage of cashback and the wagering requirements of the bonus are determined based on your activity specifically in slots. This is because the Queen's Daily Cashback is tailored for players engaging in slot games. Additionally, the percentage of cashback you receive depends on your level within our Loyalty Program, as outlined in our terms and conditions.
For players who enjoy live casino games, we’re excited to remind you about our Daily Live Games Rakeback promotion. This bonus provides a percentage rakeback on your losses in the "Rakeback Live Games" category, and like the cashback offer, the percentage is determined by your Loyalty Program level.
We appreciate your feedback and are committed to ensuring our players have a clear understanding of our promotions. If you have any further questions or need assistance, please don’t hesitate to reach out to our support team – we’re here to help!
Best regards,
Spades Queen Casino Team.
