vor 1 Jahr
Swiper meldet Blockierung
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Swiper Casino - generelle Diskussion (Seite 2)
vor 1 Jahr
Casino Swiper meint es nicht ernst mit Auszahlungen, ich warte seit dem 19.09. auf eine Auszahlung, der Kundenservice bittet mich um Geduld und entschuldigt sich, plötzlich erhalte ich eine Mail mit der Meldung „Auszahlung fehlgeschlagen".
Ich mache eine neue Auszahlung und warte wieder
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AntwortenBewerten1
vor 1 Jahr
Ich habe am 19. eine Auszahlung beantragt und nachdem ich mehr als 15 Tage auf die Genehmigung gewartet hatte, teilten sie mir per E-Mail mit, dass die Auszahlung fehlgeschlagen sei. Sie baten mich per Chat um Geduld und entschuldigten sich. Habe ich die Auszahlung erneut vorgenommen und muss erneut warten? Kann ich etwas anderes tun? Ich muss zwei Auszahlungen vornehmen, da sie mir nicht erlauben, alles auf einmal abzuheben.
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vor 1 Jahr
What was the reason for canceling it, though? Did they explain it to you by any chance?
If you'd like to get your money, you will surely need to request it again. Hopefully, this time everything will go smoothly.
Is your account verified there, by the way?
vor 1 Jahr
Casino Swiper meint es nicht ernst mit Auszahlungen, ich warte seit dem 19.09. auf eine Auszahlung, der Kundenservice bittet mich um Geduld und entschuldigt sich, plötzlich erhalte ich eine Mail mit der Meldung „Auszahlung fehlgeschlagen".
Ich mache eine neue Auszahlung und warte wieder
Automatische Übersetzung
vor 1 Jahr
If you see that it is still going nowhere, please let us know, and our complaint team will try to help solve this issue.
Just know that we usually give casinos 14 full days before we intervene in any case.
vor 1 Jahr
Bezahlt 😉 danke 🙏
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vor 1 Jahr
Ok, ich werde wieder 14 Tage warten und mich bei Ihnen melden, wenn ich das Geld nicht erhalte, danke.
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vor 1 Jahr
Endlich bezahlt! Danke!
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vor 1 Jahr
Hallo ich habe ein Problem und zwar habe ich in einem Spiel eine hohe Summe gewonnen doch plötzlich als die gewonnene Summe dort stand kam auch nach 2-3 Sekunden eine Fehler Meldung und ich konnte das Spiel nicht öffnen nun habe ich weder mein gewinn bekommen noch steht es im Verlauf, aber ich war do Klever und habe sofort als ich es gewonnen habe und eine Fehlermeldung kam ein Screenshot gemacht und im Hintergrund erkennt man das ich eine große Summe gewonnen habe nun habe ich schon mit dem Support hin und her geschrieben ich werde immer nur hingehauen habe chats wo drin steht wenn das geld dann und dann nicht drauf ist melden sie sich bei uns nochmal.... bis heute nichts passiert und bin dabei mich für einen Anwalt zu entscheiden da ich Beweise habe und ich weis das ich recht bekommen werde
vor 1 Jahr
Hello, it's a pity you don't have any concrete answer what happened. I believe that the casino could investigate something similar with the game provider, but if they didn't tell you anything, then I don't know where the mistake could have been. How long have you been dealing with this situation?
Have you thought about filing a complaint with us and our team would try to look into it further and help you if possible.
If that doesn't work, then I would go with what you wrote and that means a lawyer.
What do you think?
vor 7 Monaten
Hier einpaar Screenshots
vor 7 Monaten
I didn't learn anything from these screenshots except that they were supposed to give you some details the next day. So they didn't tell you anything? You came back after 11 months, why didn't you answer me when I asked?
vor 7 Monaten
Es tut mir leid deine E-Mail ist im alltäglichen Arbeitsablauf untergegangen sonst hätte ichvsofort darauf reagiert ich bin ja auch mit dem spiel immer noch im kontakt noch gestern eine neue Email bekommen.... 🤦♂️
vor 7 Monaten
Hello, I'm guessing Jaro wasn't talking about emails, but is there anything we can try to do for you now? Perhaps share what was in the last email you just mentioned. Also, I guess the complaint could use many more details. Try to describe all events for Natalia, please. Feel free to use posts you posted on the forum; it might be easier.
vor 3 Monaten
Spielt bloß nicht auf dieser Seite! Reiner Betrug. Kein Support. Auf Altenar gibt es viel bessere Seiten, falls ihr hier spielen wollt. Glaubt mir, die schlechteste Seite, auf der ich je war.
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vor 3 Monaten
Hi, could you please describe what happened? I would try to advise you and maybe help if possible.
vor 1 Monat
If I could give this zero stars, I would.
I chose this casino because I specifically wanted an Ontario-regulated option after being burned by offshore sites before. I signed up through what appeared to be the Ontario/iGaming route and believed I was playing in a properly regulated environment.
After reviewing my statements and account activity, it appears I was being run on the back end and bounced between the Ontario version operated by Canadix Limited, which is presented as legal in my jurisdiction, and the version owned by Tobix Limited, which is not permitted to operate in Ontario.
If this had been an honest mistake, it should have been simple to fix once I raised it. Instead, the response was evasive. Their complaint route required clicking a small seal at the bottom of the website except that seal does not even appear on the Ontario version.
Because their geo-blocking and setup were so sloppy, I kept checking to see if their geo-blocking would fail. Eventually it did, which allowed me to access the other environment and finally submit a complaint through their seal system.
I likely never would have discovered any of this if their VIP manager had not offered me a bonus on the account tied to the environment not legally entitled to operate in Ontario. That exposed the problem. Days later I was somehow back on the Ontario site and asked support where the bonus was. An agent then sent me a link to another URL which of course immediately geo-blocked me. A couple of days later, an Ontario VIP manager contacted me fresh like it was day one with "good news" about a bonus except now it was for a smaller amount. 2 different VIP managers, NO. 2 platforms they were bouncing me between.
That alone is bad enough, but it gets worse. If they were moving me between different environments behind the scenes, how is a player supposed to know whether they were actually playing in the regulated environment they thought they were using? At that point it is reasonable to question the integrity of the whole setup.
Their complaints process was also terrible. DLAG told me they would copy the operator on all communications and keep everything in one email thread. Sure… except the Swiper email address simply bounced messages back, making the process feel broken and ineffective. DLAG, doing nothing, absolutely nothing.
So somehow I could sign up, log in, play, receive VIP contact, and be treated like an active customer but when it came time to honor offers or properly deal with a complaint, suddenly nothing worked.
This experience also left me with a broader concern. Anything connected to Tobix deserves extra caution. I suspect there may be a larger issue here, and I intend to get to the bottom of it. So now its got me questioning a few things, I'm reviewing several operators dating back.
Ontario is a major regulated market, and players should not be left wondering which entity they are actually dealing with.
I have filed multiple complaints and they have had ample opportunity to communicate clearly and resolve this. In my view, they have chosen not to. They are hiding waiting form my next move.
If you are in Ontario and want a truly regulated experience with transparency and a complaint process that actually works, do not give them your business.
And to Swiper directly: Ontario is a regulated market. You could be making legitimate money here, which makes it even more foolish to try games like this. Especially when right now, its not looking too good for those with power, loosing a lot of money, being forced further underground.
People in Ontario are used to long winters, freezing skin, and hard work, everything is long game. Just like we shovel snow and keep digging until the driveway is clear, we know how to dig and get to the bottom of things. I know there is more to this. Act accordingly.
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