Hello. I am sorry we could not help you with the issue you have at this casino, as it is related to the sports betting. Have you tried the sites Radka had recommended to you, by any chance? I will post the links again, just in case:
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
Wishing you all the best in solving your issue. 🤞
Ich weiß nicht, ob Sie gelesen haben... Ich wiederhole:
Sie werfen mir zunächst vor, 11,5 zugefügt zu haben. Ich bitte Sie, mir Erklärungen zu geben und das Geld zurückzuerstatten.
Zweitens werfen sie mir einen Verstoß gegen 12.7 (illegale Aktivitäten) vor, letzteres schadet meiner Person und meinem guten Namen. Dies ist eine Beschwerde, auch wenn Sie es als Streit um Sportwetten vertuschen möchten (IST ES NICHT) ... Ich bitte Sie, das Geld, das mir gestohlen wurde, zurückzugeben. Und Sie, Guru Casino, sind für die hohe Bewertung verantwortlich, die Sie Suprabets gegeben haben.
Hello. Thank you for your post. I can see, that you have not mentioned the violating of the terms 12.7 (illegal activities) anywhere in your complaint before. If you feel that this new information is not related to sports betting and is worth mentioning, please contact our complaint team about this matter, so they can work with this new information from you, and see what they can do about it, in order to help you out.
I am sorry we couldn't help you out with your case before, Petronela has explained the reason in your complaint: "We sincerely apologize for our inability to resolve your case. However, please feel free to reach out to us if you encounter any issues with other casinos in the future. Since we currently do not have a department specifically dedicated to sports betting disputes, and lack sufficient expertise in handling such cases, we are regrettably unable to proceed with your complaint. I genuinely wish I could have been of more assistance. I understand your assertion that sports betting is not related to your account closure. However, respectfully, based on the listed rule 11.5, I contend that sports betting was the primary reason for your account closure. Rule 11.5 is comprehensive and contains paragraphs directly related to your betting habits and the games you wager on."
Also, I would like to ad, that we are not trying to cover up anything, we're always keen to keep things transparent, so everyone is able to see all the information we provide. Unfortunately we are not able to return your money to you, we will try to help you out, so casino will do that, but only in case that it will not be sports related.
The safety index of each casino is based on many factors, which we take into consideration regarding casino, as per casino games and not the sports, as we do not have any team, which could gather these information and include those in the safety index.
Please try to contact our complaint team with the new information, so we can see if they could move any further with this issue of yours.
I wasn't gonna write anything more, but I have to react to this:
However, respectfully, based on the listed rule 11.5, I contend that sports betting was the primary reason for your account closure. Rule 11.5 is comprehensive and contains paragraphs directly related to your betting habits and the games you wager on."
Most of the cases and situations mentioned in this rule are not possible to prove and not possible to verify.
It's easy to show that someone used double accounts or some money laundering probably, but the betting habits are something else.
Basically they are asking here to make a betting decion based on radnom pick, 1 X 2 with their eyes closed. Only in that case you are considered as recreational player, but also only if you don't win. Try to win some large multibet, and try to withdraw that amount, same thing is going to happen.
If I like to search for best odds and compare the odds, and look for tonight's lineups, who is injured and who plays in a team where he doesn't want to be, if I follow social posts of players, if I follow the odds developments and the change throughout a day, and after all that find some value for me somewhere, I have every right to to take that bet and try to cash in on my hard work.
I consider my research a hard work.
If the Casino on the other hand, finds this process to be unfair, they have every right to declare a bet a voided bet. And they have a right to limit players they see as a pattern or professional players.
But, for a thousand and first time, they don't have the right to steal your money as some crazy imagined compensation for something!
Actually they could have that right If they were to prove that all of the mentioned activities are against the betting rules of the gambling and sports licence holder.
And than also, the licence provider has to confirm that this praxis of confiscating funds of players for compensation is in compliance with current laws of the state, in this case Curaçao.
I simply don't see it as possible, I mean you have drug cartels with convicted members where the state has trouble in confiscating all of the property due to legal reasons.
In short, suprabets treats us worse then the members of drug cartels are treated from the state.
I'm not saying I disagree with you,
yet the player has to declare that to the licensing authority, in my opinion.
Once sports betting gets directly involved, and as you probably noted, there has been an update saying, "they accuse me of violating 12.7 (illegal activities)" which also indicates this case is out of the simply fair or not fair perspective we aim to apply, there is little we can do.
Where we lack the expertise to proceed further, in casino matters, the usual recommendation is to reach out to the authority, when sports betting accrues, however, we expect experts to push forward. Here comes the aforementioned list of other websites focusing on sports betting.
Sogar alle Beweise, die ich ihnen geschickt habe. Sie lehnen den Anspruch ab. Sie entschuldigen sich damit, dass es sich fälschlicherweise um eine Wette handeln würde. Das behaupte ich jedoch nicht. Es geht um das von Superbets gestohlene Geld ... und auch wenn Sie es nicht zugeben wollen, sind Sie direkt für den sehr hohen Sicherheitswert verantwortlich. Sie sind eine Schande.
Sorry your complaint was rejected, not by us, here on forum, but by our complaint team, as they have a strong believe, that it wouldn't be possible to process it any further due to the relation to sports betting.
I can somehow understand your frustration, but you have voluntarily deposited money to this casino, right? Then you have played, as you said in your own words: "The games I played in the casino are sports bets." The casino has accused you of violating their terms, which are related to sports betting, and this is the reason, that our complaint team can not help you with this issue. Even though you think that the casino has stolen money from you, it is related to your gaming activity, and it was sports betting.
Also when you say: "you are directly responsible for the very high security score", you are actually right. Safety Index describes various casino aspects. However, it does not contain anything related to sports betting. We do not consider sports betting rules or activities, because we only focus on the casino part of the business. Thus in my opinion, this is just a deep misunderstanding from your side.
Unfortunately there is nothing else to add to this conversation, as we have said and explained everything regarding. I really wish you all the best, and hope that some of the sites, we have recommended to you, will be able to help you with your case.
Suprabets.com scammed me as well. I made some money on a sports bet and followed up by making a lot more playing blackjack. Only once i tried withdrawing the money i made i got hit with the following message : "Client restricted acess from withdraw action" with no explanation whatsoever.
They don't answer me trough emails or trough the website message system and i just can't get my money off of the website. They are literally robbing me. Searching online i realize there are many many more people with these same complaints so how are they still up and running after stealing all these people? I was following Martina44 story on this website and others and i tried reaching her to know how she got her money back but i feel lost, please help me get my money back from these scammers
I am really sorry about the issue you are experiencing, and we could try to help you out. May I ask, when exactly have you requested the withdrawal, and is your account fully verified at this casino? Please provide some more details, it'll help us to understand all this better. Will wait for your reply.
Hey thanks for trying to help me!
I created my account on the website last saturday and sent the verification documents on the same day ( personal id and proof of residence). Got them verified on sunday at like 10 AM and that's when i first tried to withdraw and got hit with the same message that i'm still getting ( Client restricted acess for action withdraw).
And that's it, when i check my documents status they are all verified, i can still make deposits (of course they wouldn't restrict that) and i can still use the website, i just can't get my money out and they won't give me an explanation trough any means of communication.
I made the first deposit of 170 BRL and trough betting i got it up to 271 BRL, i know it may not sound much but it is my money and it really really matters to me, this whole situation got me so down i can't even explain.
I will be linking a picture of the message i get
No worries at all, we are here to help. Have you actually tried to send them an email about this issue, or have you communicate only thru live chat with the casino? The live chat is not always able to explain this kind of matter, actually. Try that, please, and if there will be no explanation, our complaint team will try to contact them. Let us know, whenever you have any news, we'll wait for you to reply.
Hey ! They finally paid me !
I had sent emails tough, and they didn't answer any of them, i reached out on a lot of different platforms and trough live chat and yesterday i randomly tried to withdraw and it went trough, the money didn't actually come until now, tough.
So they paid me, but, i advise against using this casino, they made it very very very hard to get my money out of their website.
That is a great news. So how long did you actually have to wait, that you are saying it was very hard to get the money, I wonder? Usually we give casinos 14 full days to proceed the payment, actually. Anyway, I am glad it went thru, and let us know, please, when you receive the money, so we know, that everything is ok.
Sie haben mich bei Suprabets immer noch betrogen, indem sie mein Konto stornierten, als ich abhob. Sie sollten mehr Leute von diesem Betrug abhalten
Care to elaborate, please? You may help others avoid the same complications. Let's start with why the account was closed in the first place, shall we? I think that would be appropriate.
Wenn ich gewinne, verlange ich zunächst, dass ich den Betrag dreimal umsetze, um gegen eine Mindestgebühr von 1,3 abheben zu können. Dann stimme ich zu, die Einzahlung zu spielen. Was ich verlangt habe, ist wohl das, was sie verlangen, um das Geld zu verlieren. Mein Konto wurde sofort gesperrt und ich konnte nicht darauf zugreifen. Sie haben mir lediglich per E-Mail mitgeteilt: Lieber Spieler,
Ihr Konto wurde wegen Verstoßes gegen Punkt 11.5 unserer Allgemeinen Geschäftsbedingungen markiert.
Gemäß unseren Bedingungen werden wir Ihr Konto schließen
Das haben sie mir ohne jede Erklärung geschrieben und ich habe nur normale Wetten auf Wettbewerbsmärkten abgeschlossen. Es ist jetzt einen Monat her und sie antworten nicht mehr auf meine E-Mails. In ihren Bedingungen, die ich gelesen habe, als es blockiert wurde, steht auch, dass sie mir das Geld zurückerstatten können. Darauf bekomme ich jedoch keine Antwort, weil sie mich wohl daran gehindert haben, auf E-Mails von meinem Konto aus zu antworten ...
Ich gehe daher davon aus, dass es sich bei diesem Wettbüro um einen totalen Betrug handelt und wie ich in einigen Foren gelesen habe, bin ich nicht der Einzige, dem das passiert ist, es gibt viele ähnliche Fälle …
Entweder Sie verlieren Ihre Einzahlung, oder Sie verlieren sie trotzdem, wenn Sie gewinnen ... Ich möchte nicht einmal, dass sie mir meine Gewinne auszahlen, aber selbst wenn es meine Einzahlung ist ...
Ich hoffe, dass dies anderen neuen Benutzern nicht passiert, die manchmal höhere Beträge einzahlen und am Ende nichts haben.
danke, dass du mich gelesen hast
Could you be more specific and tell us, please, what rule were you supposed to violate? Did you have any real money balance before the casino blocked your account?
Let us know if you need our complaint team to intervene, perhaps, and try to solve the issue.
angeblich Betrug, obwohl ich nichts falsch gemacht habe, nur normale Wetten, mein Kontostand blieb bei 215 Soles und 2 offenen Wetten... da mein Konto bereits gesperrt ist, kann ich derzeit keine weiteren Details erfahren, aber ich habe mit einer Einzahlung von 50 Soles begonnen und wie ich mehr gewonnen habe, als ich sollte, nehme ich an, deshalb habe ich mich gesperrt und wenn Sie wissen, dass ich nicht der Einzige bin, dem das passiert ist, ist es in diesem Wettbüro bereits eine gängige Praxis, mein Fehler war, nicht nachzuforschen
Sie sollten Guru Slots heißen …, da sie nie in der Lage sind, die Betrügereien dieses Casino-Betrugs aufzuklären.
Econetperu ... Ich versuche es mit Curacao Gaming. Um zu beten. Aber es ist fast sicher, dass das, was dem Konto gutgeschrieben wurde, nicht zurückkommt, in meinem Fall waren es mehr als 500 USD. In diesem Guru Casino ist es ein hoch bewertetes Betrugs-Casino.
angeblich Betrug, obwohl ich nichts falsch gemacht habe, nur normale Wetten, mein Kontostand blieb bei 215 Soles und 2 offenen Wetten... da mein Konto bereits gesperrt ist, kann ich derzeit keine weiteren Details erfahren, aber ich habe mit einer Einzahlung von 50 Soles begonnen und wie ich mehr gewonnen habe, als ich sollte, nehme ich an, deshalb habe ich mich gesperrt und wenn Sie wissen, dass ich nicht der Einzige bin, dem das passiert ist, ist es in diesem Wettbüro bereits eine gängige Praxis, mein Fehler war, nicht nachzuforschen
May I ask if it is related to sports betting, perhaps? If yes, our team will not be able to help you out, unfortunately, because we do not have any branches dealing with it yet. I could suggest some sites, though, if you need to. Let us know, please.
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