StoneVegas Casino - generelle Diskussion

https://stonevegas3.com/gr/games I play at this casino I made a deposit of 150€ I ended up winning 1,730 I am very happy with the accuracy and the games The first withdrawal was 500€ and now I have another withdrawal in creaminess 2 weeks I send messages to support but they tell me the same thing every day nothing something new I am very happy with the service No these 500€ have yet to be credited to my account Thank you very much with follow up that the finance department is processing it A withdrawal was made What is processing wheat mills

https://stonevegas3.com/gr/games παίζω σε αυτό το καζίνο έκανα κατάθεση 150€ έφτασα να είμαι κερδισμένος 1.730 είμαι πολύ ευχαριστημένος από την πεχικότητα και από τα παιχνίδια έγινε η πρώτη ανάληψη 500€ και τώρα έχω άλλη μία ανάληψη σε κρεμότητα 2 εβδομάδες στέλνω μηνύματα στο support αλλά μου λένε τα ίδια κάθε μέρα τίποτα κάτι καινούργιο αποπεκτικότητα από παιχνίδια είμαι πάρα πολύ ευχαριστημένος από εξυπηρέτηση όχι αυτά τα 500€ ακόμα να πιστωθούν στο λογαριασμό μου σας ευχαριστώ πάρα πολύ με συνέχεια ότι το επεξεργάζει το τμήμα οικονομικών έγινε μία ανάληψη τι επεξεργάζει αλέθη σιτάρι

Have you used the same payment method as the first withdrawal?

How did they explain this delay, though? Or not at all?

"Good evening, I want to clarify the situation with my ascension.

The first withdrawal of €500 was completed normally in 3 days.

The second withdrawal, also €500, has been pending for about 2 weeks and was made to a bank account with an IBAN.

I am very happy with your platform and games, but I am concerned about the delay from the finance department.

Thank you for your help.

«Καλησπέρα σας, θέλω να διευκρινίσω την κατάσταση με την ανάληψή μου.

Η πρώτη ανάληψη των 500€ ολοκληρώθηκε κανονικά σε 3 ημέρες.

Η δεύτερη ανάληψη, επίσης 500€, είναι σε εκκρεμότητα εδώ και περίπου 2 εβδομάδες και έγινε σε τραπεζικό λογαριασμό με IBAN.

Είμαι πολύ ευχαριστημένος από την πλατφόρμα και τα παιχνίδια σας, αλλά ανησυχώ για την καθυστέρηση από το τμήμα οικονομικών.

Σας ευχαριστώ για τη βοήθειά σας.»

Good evening,

I want to thank you very much for the wonderful platform and the excellent gaming experience you offer. Your creativity and games have thrilled me and I truly enjoy every moment I play with you.

I have a pending withdrawal of €500 via IBAN that I have been waiting for about two weeks. I fully understand that there may be a workload and thank you in advance for your support in completing the withdrawal.

Thank you very much and I wish your entire team all the best!

Best regards,

Giannis Dallas

Καλησπέρα σας,

Θέλω να σας ευχαριστήσω θερμά για την υπέροχη πλατφόρμα και την εξαιρετική εμπειρία παιχνιδιού που προσφέρετε. Η πεκτικότητα και τα παιχνίδια σας με ενθουσίασαν και πραγματικά απολαμβάνω κάθε στιγμή που παίζω μαζί σας.

Έχω μία εκκρεμή ανάληψη 500€ μέσω IBAN που περιμένω περίπου δύο εβδομάδες. Καταλαβαίνω πλήρως ότι μπορεί να υπάρχει φόρτος εργασίας και σας ευχαριστώ εκ των προτέρων για την υποστήριξή σας στην ολοκλήρωση της ανάληψης.

Σας ευχαριστώ πολύ και εύχομαι σε όλη την ομάδα σας καλή συνέχεια!

Με εκτίμηση,

Γιάννης Ντάλλας

"Thank you very much, my money was successfully credited. I appreciate your help and service."

"Σας ευχαριστώ πολύ, τα χρήματά μου πιστώθηκαν με επιτυχία. Εκτιμώ τη βοήθεια και την εξυπηρέτηση σας."

I am so glad that you got it.

Did you find out what the issue was there, though?

It's definitely my fault, the problem may be because I have three accounts in one bank and that may have delayed my payment so much, however, I am very pleased with the casino, with the playability of the games and the service, and I thank you very much for helping me.

Σίγουρα εγώ φταίω μπορεί το πρόβλημα να είναι γιατί σε μία τράπεζα έχω τρεις λογαριασμούς και αυτό μπορεί να καθυστέρησε τόσο πολύ την πληρωμή μου πάντως είμαι πάρα πολύ ευχαριστημένος από το καζίνο από την παιχνικότητα που έχει και τα παιχνίδια και την εξυπηρέτηση και σας ευχαριστώ πάρα πολύ που με βοηθήσατε

Good morning,

I want to thank you very much for the support and service you gave me. I am very happy that everything went well and my money was credited. Maybe the delay was because I have more than one account at the same bank, so I understand that. I am very happy with your casino, the games, the playability and your attitude. Thanks again for everything!

Best regards,

Giannis Dallas

Καλημέρα σας,

Θέλω να σας ευχαριστήσω πάρα πολύ για την υποστήριξη και την εξυπηρέτηση που μου δώσατε. Είμαι πολύ χαρούμενος που όλα πήγαν καλά και τα χρήματά μου πιστώθηκαν. Ίσως η καθυστέρηση να έγινε επειδή έχω περισσότερους από έναν λογαριασμούς στην ίδια τράπεζα, οπότε το καταλαβαίνω. Είμαι πολύ ευχαριστημένος από το καζίνο σας, τα παιχνίδια, την παικτικότητα και τη συμπεριφορά σας. Ευχαριστώ ξανά για όλα!

Με εκτίμηση,

Γιάννης Ντάλλας

Feel free to write your user review about this experience if you wish as well.

We appreciate your input.

Dear Nakamoura,

Thank you so much for your kind words and for sharing your experience with us. We’re truly happy to hear that everything was resolved successfully and that you’re enjoying both the games and our service.

Please remember that our team is always here if you need any assistance in the future. We value having you with us and look forward to making your time at StoneVegas enjoyable every step of the way.

Wishing you the best of luck and many great wins ahead!

Best regards,

StoneVegas Team

Thank you very much for your reply and for your help. I am very happy that everything is resolved and I really enjoy your games and service. I am very satisfied to play with you.

Best regards,

John

Σας ευχαριστώ πάρα πολύ για την απάντηση και για τη βοήθειά σας. Είμαι πολύ χαρούμενος που όλα λύθηκαν και απολαμβάνω πραγματικά τα παιχνίδια και την εξυπηρέτησή σας. Είμαι πολύ ικανοποιημένος που παίζω σε εσάς.

Με εκτίμηση,

Γιάννης

Dear Nakamoura,

Thank you very much for your wonderful reply! Your satisfaction is our priority, and we will continue to do our best to provide you with the best possible experience.

Warm regards,

StoneVegas Team

Today it has been over one month and still waiting for my money

Hello, I saw that this is probably due to ongoing verification, is that right? Have you still not managed to complete it? 

Despite this, I hope it will have a happy ending, as the casino is at least communicating and I believe you will be verified and receive your money.

I'll keep my fingers crossed.🤞

Dear Boss78,

We’re actively working on resolving your case. Additional details and instructions have been provided directly in your complaint thread. Please check your messages there so we can proceed with the verification and continue processing your withdrawal as soon as possible.

Thank you for your cooperation and patience.

Sincerely,

Stonevegas Casino

Hello everyone,

I'm a passionate online casino player and place great importance on everything running smoothly from a technical standpoint. Stonevegas has consistently performed very well so far, without any loading issues, which I've really appreciated.

I tested the platform and deposited €1,000. I was able to make a profit. However, as is so often the case, there are unfortunately problems with the withdrawal. I requested my first withdrawal on Monday, but so far no money has arrived.

Casino Guru recommends waiting up to 14 days, which is what I'm currently doing. In the meantime, I've contacted their live and email support multiple times. Initially, I was assured that everything was fine with my account and the withdrawal. Five days later, I was told that my withdrawal now had high priority and would be processed as quickly as possible.

I will continue to wait and see over the next few days and hope to be able to give entirely positive feedback in the end – otherwise, I will file a complaint. It is definitely a positive point that the casino has a representative here.

This is how my first week at the casino went – ​​I hope that I can report mostly positive things in my detailed conclusion.

So, this is your first withdrawal at this casino, right?

Is your account already verified, please, or is verification not needed?

Yes, that would be my first payout there.

I asked about verification and was told it wasn't necessary and that everything looked fine with my account.

In this case, we will wait for your updates. If nothing moves forward, please let us know; we'll try to help by intervening.