vor 8 Monaten
Yep, definitely. It's unlikely that the transfer process consumed the entire duration. Do you know when exactly the casino initiated the transaction? Any verification or other details worth mentioning included?
Could be handy too.
Spinsy Casino - generelle Diskussion (Seite 3)
vor 8 Monaten
Why is a deposit required for account verification if I already have a winning balance?
vor 8 Monaten
Greetings, the deposit for verification is usually for verification of the payment method. It is quite common in every casino but the important thing is that it is often a minimum amount. How much does the casino ask from you?
vor 7 Monaten
Guten Abend ..
Ich habe im Spinsy Casino 1500 Euro gewonnen.
Am 26. Juni fordere ich 3 Auszahlungen von jeweils 500 Euro an.
Bis heute, den 8. Juli, habe ich trotz vager Antworten vom Hilfszentrum immer noch kein Geld erhalten. Was kann ich tun ...
Automatische Übersetzung
vor 7 Monaten
Is your account fully verified at this casino already?
What exactly do they tell you regarding your withdrawal, and have you had any successful ones from this casino before, please?
Try to provide more information so we can help with your case if possible.
Verfasst
AntwortenBewerten2
vor 7 Monaten
Ja, es ist vollständig verifiziert …
Ich habe am 26. Juni 1500 Euro gewonnen ... beim ersten Mal, als ich gespielt habe ... Ich habe gewonnen und sie haben dem Support gesagt, dass sie Zahlungserinnerungen gesendet haben, aber bis heute habe ich nichts erhalten ... Ich habe am 26. Juni die erste Auszahlung beantragt.
Vielen Dank für Ihre Hilfe
Automatische Übersetzung
vor 7 Monaten
Hello, I’m writing here because I urgently need help.
I won €200 on Spinsy, but it’s been over a month and I still haven’t received my money. It’s unacceptable that an online casino can’t process such a small withdrawal. Out of frustration, and trying to get something back, I sadly lost another €100 while waiting, hoping to recover what was mine. That was my mistake, I admit it – but the situation drove me there.
I’ve contacted their support several times, but they give me no real answers. I demand a refund of my €200, which is my right. If this isn’t resolved with the help of Casino Guru, I’ll consider taking legal action. Taking advantage of users like this is shameful.
To the managers of Spinsy: shame on you.
Thanks in advance to the Casino Guru team if you can help me get what I deserve.
vor 7 Monaten
I get that you are upset, and we will definitely look into it. Though this process is more complex and requires certain cooperation from your side too. First of all, please submit an official complaint request in which you will explain the situation in detail, for example:
When exactly did you submit the withdrawal request?
Did you request a withdrawal and was it rejected or ignored?
Were you informed about any reason why it wasn’t processed?
Did the chat say anything specific when you asked for help?
Kindly start by following this green link, please 👈 and the Complaint Team will address your request.
How does this sound to you?
vor 7 Monaten
Ja, es ist vollständig verifiziert …
Ich habe am 26. Juni 1500 Euro gewonnen ... beim ersten Mal, als ich gespielt habe ... Ich habe gewonnen und sie haben dem Support gesagt, dass sie Zahlungserinnerungen gesendet haben, aber bis heute habe ich nichts erhalten ... Ich habe am 26. Juni die erste Auszahlung beantragt.
Vielen Dank für Ihre Hilfe
Automatische Übersetzung
vor 7 Monaten
Thank you for your reply.
I would suggest you file a complaint here so our team can investigate this matter, as it has been outstanding for a long time now, especially if your account is already verified.
You can do so at any time here. Please describe the issue well, and after evaluating your complaint, we'll get back to you as soon as possible to inform you about the next steps.
vor 7 Monaten
Hello,
Here are the details you requested regarding my withdrawal issue:
The most recent withdrawal request was submitted on July 9, but I had already attempted several withdrawals in the previous weeks as well.
All of these requests have been completely ignored. I only receive vague email replies with no concrete actions or resolutions.
No clear explanation has ever been given as to why the withdrawal was not processed. On one occasion, I was told the issue was with my bank — however, I have contacted my bank directly and they confirmed there were no attempts or refusals on their end.
In the support chat, despite providing all requested documentation and personal details, I was only met with generic responses and no actionable support.
At this point, I ask for full transparency and immediate resolution if you can help me. I am still willing to cooperate, but I also reserve the right to escalate the matter if this continues to be delayed or ignored.
vor 7 Monaten
Hello, I believe I understand that you seek assistance. Please focus on this part of my previous post:
"Kindly start by following this green link, please 👈 and the Complaint Team will address your request."
I am unable to investigate or resolve the matter on the forum; hence, I asked you to submit the official so you can complain by providing the details there.
Kindly follow my instructions, please so the problem can be properly addressed. 🙏
vor 7 Monaten
Es sind 11 Tage vergangen, bis meine Auszahlung genehmigt wurde. Zusätzlich zu den drei noch ausstehenden Auszahlungen muss ich noch neun weitere vornehmen. Das Casino heißt spinsy.com und erhält sowohl per E-Mail als auch im Live-Chat die gleichen zweideutigen Antworten. Seit dem dritten Tag wird mir immer wieder gesagt, dass meine Anfrage an die Finanzabteilung weitergeleitet wird, aber die Antwort ist immer: „Ich muss warten." Ich wäre sehr dankbar, wenn ich über Casino Guru direkter mit ihnen in Kontakt treten könnte.
Automatische Übersetzung
vor 7 Monaten
Hello, we give casinos 14 days to sort out player withdrawal. I see you are getting close to that time and that you have filed a complaint.
But what did the casino tell you as a reason for waiting, nothing specific except to be patient and that they escalated it?
Of course, if nothing can be resolved, we will try to help you and contact the casino, but we will have to wait a bit longer for that.
vor 7 Monaten
Das sind die Antworten, die ich bekomme. Sie sagen mir sogar, mein Profil sei perfekt und es sollte nicht lange dauern, und jetzt sind es schon 13 Tage. Ich verstehe die Fristen, aber ich muss elf Abhebungen vornehmen. Hoffentlich dauern nicht alle so lange. Bisher habe ich noch nicht einmal einen Euro erhalten, falls die „Finanzabteilung" lange braucht. Aber wenn du Einzahlungen vornehmen möchtest, dauert es nicht lange. Danke für deine Antwort, Jaroslav.
Automatische Übersetzung
vor 7 Monaten
Well, at the moment there is probably nothing else to do, when the time comes we will try to contact the casino, but I believe that by then you will have at least some part of it in your account.
I mentioned 14 days, so it won't take long and we will try to assist you.🙂
vor 7 Monaten
Ich hoffe, sie zahlen den vollen Betrag. Vielen Dank für Ihre Hilfe, Jaroslav.
Automatische Übersetzung
vor 7 Monaten
You're welcome, if we can and it's possible we'll be happy to help.
I also hope for a positive development and that you will have everything as soon as possible.
vor 7 Monaten
Hi my partner deposited $50 into spinsy and won won a little over 4K. On slots and roulette on the 8th July I did my wagering on the 12th July put in 2request to withdraw 750 and got reply stating they had received request and within 3 days it would be in but haven’t got anything 25th July- and is showing still processing? And 1 saying it’s approved bu in my acc it says it still not and under review? Can someone please help?
vor 7 Monaten
Firstly, please explain what you mean by saying that your partner deposited to your account. Do you mean that the money was not deposited from your account?
It might be a problem later on, you know.
Is your account already verified there?
vor 7 Monaten
It was was my partners account and from her bank account also all is verified
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