vor 1 Monat
That is great, really.
Now to get the money, right?
Slot Mafia Casino - generelle Diskussion (Seite 4)
vor 1 Monat
I deposited $150 and managed to find myself winning a couple grand. I started picking up free spins bonuses so I would play them but then cancel the bonus right away after I was finished with it. I then continued playing through out the day and found myself at a balance of $16,300. I went to bed for the night and woke up to find only $2,000 in my balance. i contacted support straight away and when I did they had informed me that I exceeded maximum bet while playing with an active bonus. That is not the case I even have screen recordings of all my gameplays and as mentioned above I would cancel the bonuses right after I was done playing them for this exact reason I know because I checked the promo and there would be nothing there once I canceled it.
vor 1 Monat
Have you confronted the casino with all this already? Could you tell us in what state the situation is now?
Our complaint team could perhaps help if you need it. Just let us know what the casino says regarding this now.
vor 1 Monat
Thank you for reaching out.
Yes, I have already raised the issue directly with the casino and am currently waiting for their written response via email. The matter relates to the application of bonus terms after the wagering requirement was completed, and I have provided the casino with my concerns and supporting information.
At this stage, I am allowing the casino the opportunity to respond formally. Once I receive their reply, I will be happy to share the outcome with you and request assistance from the complaints team if the matter is not resolved appropriately.
I appreciate your willingness to help and will update you as soon as I hear back from them.
AntwortenBewerten1
vor 1 Monat
Thank you for the update.
We will wait for your next post. Hopefully the casino will be able to fix everything right.
vor 1 Monat
Hello,
I am following up on my previous correspondence regarding the balance correction applied to my account.
I would like to formally request a review by the complaints/administration team, as this dispute relates to factual timing and balance separation rather than bonus entitlement.
The fixed value bonus was active from 11:21 to 11:44, after which wagering was completed and the bonus was no longer active. At that time, my account already contained $2,000 of my own deposited funds.
The win of $14,300 occurred after the bonus wagering was completed, using real funds, and not during the active bonus period.
I understand that exceeding the maximum bet during a bonus may result in confiscation of bonus winnings, however per the Terms & Conditions this should not apply to subsequent real-money gameplay after the bonus ended.
I would appreciate this matter being reviewed with reference to server logs and timestamps, as permitted under clause 15.5.
Thank you for your time and assistance.
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