Total scam ,stat away you will thank me
Hello, can you please describe the situation a bit more? What happened in the casino? Is it a withdrawal or something like that?
Yes I have been awaiting a withdrawal since the 24th of August which takes 5 - 21 buisness days according to Savanna win casino,they respond when queried with generic emails to keep you waiting,Sent KYC info and they just stop responding to you ,awful.customer service and not one person you speak to has any input to making the situation clear.Avoid Avoid Avoid!!
Thank you for describing the situation.
I saw that you managed to file a complaint, so we are waiting for a response from the casino. I wonder if they will eventually write it off or not because I saw that they have a few more days.
As for the withdrawal, you have been waiting for it for quite a long time and I don't understand why they have stopped responding.
I would like to see a solution eventually, but we'll see in time.
Did you ever receive your winnings? I'm on week 5 waiting for 2.5k
Oh it really, it makes me sad and I would say it's an awfully long time. I certainly wouldn't wait any longer and I would recommend that you make a complaint here on this link and our team will try to help you.
Anyway, have you been in touch with the casino? Did they tell you why you're waiting so long? Did you have to verify?
They have given generic responses like they have a high number of requests at the moment and they are meticulous when it comes to checking gameplay to ensure there is no fraud. I have had a previous withdrawal accepted and received after 9 days and I have passed verification
Oh well, then it might change the situation a bit if you are talking about your gameplay being checked. If it's up to the game provider, the casino has to wait for them to say something relevant.
Nevertheless, do you know why they are making such an investigation? Did you play with any bonus? Alternatively, do you know if this is over or not?
I would say it's not unusual, but on the other hand, for a casino to make a check for more than a month is enough for me.
That's why I suggested you to open a complaint, where our team would ask you about the important things and later contact the casino.
What do you think?
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