Hey guys, I’m really scared is there any way I can get any help from any staff asap by contacting this casino there holding my money and not paying me and won’t even reply anymore even though they said they would verify and pay me today. They’ve left 50 messages read today alone.
Hello,
first of all, you probably forgot to mention the casino. Can you tell us its name, please? I see 3 open complaints under your profile.
May I also know how long you have been waiting? It appears the verification has not finished, or did I get that wrongly?
Rare.bet is the name they won’t even reply to me and my accounts not open and they won’t reply at all even though I have Xrp on it.
I’ve been waiting 6 days almost and the last 28 hours they haven’t replied once just left me on read.
They even made false allegations like I stated in the complaint
Hi, is there license even valid i am so lost because they are not replying whatsoever.
Hello there.
Now that we know which casino is all this about, I have moved the whole conversation here to the official thread.
According to our information, they operate under the Curaçao (GCB). You can read the full review of the casino when you click on the name of the casino on the top of this thread, as well.
I saw your complaint, and our team has already started to investigate the matter.
Could you just tell us, please, if you were able to complete the KYC or are still in the process?
Hi romi, happy new years! They do not reply to me at all anymore and are ignoring any messages from me whether it be live chat or email even after they had told me that day in particular everything would be done.
Also on top of that they have not replied to me in almost 2 days in live chat or in email. Which is very unusual I think I got scammed. I never got any update even though they said I would a day ago.
I understand. Now we need to wait for your complaint resolver to inform you what the next steps would be.
Please be patient, as we have many complaints pending, and surely soon you'll get the reply to your complaint.
May I also ask if this is your first withdrawal attempt from this casino and how long have you been playing there?
Hi, I have successfully withdrawn from the casino before. I withdrew last Friday without issue until I tried to withdraw again which they caused issues. I’ve only been playing on the site for a couple weeks max.
Right now I cannot even log in or anything they aren’t replying either and have my funds stuck.
Which made the complaint an excellent choice. According to what I've read here so far, we will need someone from the casino to explain the bottom of this. Hopefully it won't take too long.
It is always so frustrating to see how casinos fail to communicate with their players. I understand negative feelings might get involved; on the other hand, support should be ready to announce bad news, whatever it may be, not to mention a decent level of communication I always thought was necessary for such a job. Leaving players uncertain and helpless would, in my opinion, not benefit any casino's creditability in the long term.
They are holding 1554 xrp and not replying whatsoever. Can you guys contact them for me because last time they had issues with a. Client your team emailed them and dealt with it.
I agree completely there should be a level of trust and communication from the casino team and the players. I’ve been waiting a week now even for a reply. However they won’t even reply and give me any news. Last thing they told me was hey your kyc will be looked at tomorrow, when tomorrow came they ghosted me and never replied again. I’m just happy to know your team has talked to them before so it should be good as in I should be able to get paid out.
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