This casino is third class and very very bad casino they attract people to play on their platform once you trust this platform they will scam you.they scammed me for 20000 INR i placed withdrawal request but money didn't received in my account also they are giving excuses for delaying sometimes customer care are not also talk .they delayed payment for 8 days and blocked my id also they have no reason to block my id they blocked my account intentionally they don't want to pay me
Stay away from this casino
Scam scam scam scam
Does it actually mean that the casino blocked your account due to the ongoing verification, please?
Okay, so what excuses is the casino giving you, and exactly how long has it been since you’ve been unable to withdraw your money? Were you playing with a bonus?
First time they say you received withdrawal amount in 72 hours them saying 7 days then 14 days and then my account suspended you can see their response to me i added few chat screenshots
In the first screenshot, they say they’re verifying some of your details. Were those details related to a withdrawal or identity verification?
Then I’m a bit confused by the fact that in the second screenshot, they say the request is still under processing, but the sentence right below it states that the amount has been verified and you should receive the money. This seems like a contradiction to me. Unless they verified you by asking for an ID, confirming your address, bank statements, and the like, I wouldn’t understand it.
If the casino doesn’t pay within 14 days (we give casinos exactly two weeks), then definitely let us know and we’ll try to help you.
In the first screenshot, they say they’re verifying some of your details. Were those details related to a withdrawal or identity verification?
Then I’m a bit confused by the fact that in the second screenshot, they say the request is still under processing, but the sentence right below it states that the amount has been verified and you should receive the money. This seems like a contradiction to me. Unless they verified you by asking for an ID, confirming your address, bank statements, and the like, I wouldn’t understand it.
If the casino doesn’t pay within 14 days (we give casinos exactly two weeks), then definitely let us know and we’ll try to help you.
No, they did not ask me for any identity verification such as ID proof, address confirmation, or bank statements. The "verification" they mentioned was never clearly explained.At first, they said my withdrawal was under verification. Later, they said the amount was already verified and would be processed within 3 days. Despite this, my account has now been blocked and I no longer have access.This is why I am confused. They are giving contradictory statements without any proper explanation or request for documents.Also, I have successfully withdrawn multiple amounts before (₹21,000, ₹15,000, ₹8,000, ₹16,000), but this issue started only when I requested a ₹20,000 withdrawal.This makes me believe that the platform allows smaller withdrawals but creates problems when larger amounts are requested.This casino scamming peoples
I would appreciate your help in looking into this matter
This is scam casino they didn't asked me for kyc details,bank statements id proof adress verification , verification they mentioned was never clearly mentioned
We'll try to help, since I see that your complaint is pending. But if the casino has already paid you before, I don't think you need to worry too much. The first amount you mentioned they paid you in the past is also similar to the one you want to withdraw now. So let’s be patient, and our team will work on assisting you.
I believe everything will turn out well and that you’ll be able to enjoy your money again.
They clearly stated on the call that they will not process my withdrawal, and my client ID has been blocked and cannot be unblocked
So if they told you that, they must have a good reason. Let's see what we can find out and whether there's anything we can do about the situation.
They don't have any reason to block my account i didn't breach any rule
If any case that happens they need to clarify also they're giving excuses to pending withdrawal
Yes, they should be able to explain it, and our team will do its best to figure it out.
We need to hang in there now.
They are replying to your messages
You have the first complaint open, so we'll have to find out.🙂
How many days take it to resolve the complaint
Hello, the question is what needs to be done to resolve that and if the resolution is possible. I understand the nature of our question, but patience is required.
Please be patient, and don't worry; you'll be notified each time the complaint needs your attention.
Ok
this is the another case with this playkaro casino they did not paid his winning amount more 450000 indian ruppes you have take strict action against this playkaro casino
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