vor 11 Monaten
vor 11 Monaten
How you explain this??
vor 11 Monaten
Hmm from the screenshots I understand that the deposit should be rolled 1x for AML that's fine. You said you broke max bet but I see from the next screenshot that your bet was €2 which shouldn't be a problem for me. I don't think it's right that they took your money because you can still spin 1x deposit even after winning, so it's good that you filed a complaint. Let's see how our team will approach it.
vor 11 Monaten
Thank you I really appreciate
vor 11 Monaten
You're welcome, I hope it will be possible to help you and you will get your money.
However, I am still thinking that you may have fulfilled this condition if you managed to withdraw. Otherwise you should not be allowed to do it. Has the money arrived in your account or not yet ?
vor 11 Monaten
Yes the 3000 arrived today in my bank account
vor 11 Monaten
Hello Jaro I have great news the investigate the problem and they refund me all the amount back thanks for your help
1
vor 11 Monaten
I'm so glad to hear that, and it's great that it didn't take long and everything turned out well in the end. I hope that now you will be able to withdraw your money and there will be no more troubles. Did the casino explain to you what the issue was ?
Also, if I could ask you, would you mind mentioning this fact in the complaint so that Nick knows that it has been resolved ?
I would be grateful. 😊😎
vor 11 Monaten
Jaro I will write back when everything is sort out the vip manager helped a lot but at the moment I'm not able to withdrawal I'm still waiting
vor 11 Monaten
Certainly, that's a good point and there's probably no need to close the complaint yet unless everything is fine.
Anyway, you can definitely mention that you have some progress, but if you tell Nick that the issue is still not resolved and you would like to keep the complaint open until the money is in your account, then there will be no issue with that.
Hopefully you will be able to get the rest of the funds and enjoy them.
Let me know if there is a change in your case. 🙂
vor 11 Monaten
How I contact with nick?
vor 11 Monaten
Just write to him in the complaint and he will take a look, that is, everything you need to mention there.
vor 10 Monaten
Hello Jaro problem solved thanks for everything
1
vor 10 Monaten
That's great and I'm really glad things worked out in the end. How did you manage to resolve it ? Will you stay and play here ? 🎉☘️
vor 10 Monaten
Yes the manager helped me and I will continue play in N1casino
vor 10 Monaten
It's good to hear this. If you'd like to write a review describing your experience, here's the link for you.😉
vor 6 Monaten
Für mich eine der besten Adressen immer noch, auch wenn es mittlerweile wengier Einzahlungsmöglichkeiten gibt als früher spiele ich hier gerne. Kann ich empfehlen.
vor 6 Monaten
So what do you like most about the casino if you had to rate it ? How long have you been playing here ? Have you had any problems here ? 🙂
vor 3 Monaten
Guten Abend,
Ich habe Gestern Abend 2700€ im Online Casino von N1 gewonnen, nach stundenlangem diskutieren mit dem support chat und ca. 40 Hochgeladenen Dokumenten hatte ich dann die bestätigung vom support, dass mein Konto nun vollständig verifiziert sei und ich eine Auszahlung tätigen kann, eine E mail, dass mein Konto nun vollständig verifiziert ist bekam ich auch.
Dies tat ich und ich wollte mir die 2700€ auf mein Konto auszahlen lassen, einige stunden später wurde diese wieder abgelehnt und der support chat meinte erneut ich müsse mein Konto verifizieren und einen Adressnachweis Hochladen obwohl ich dies schon längst tat und das Konto schon Vollständig verifiziert ist.
Diese Chat Bots helfen mir kein Stück, es gibt keine Telefonnummer und ich fühle mich langsam über den Tisch gezogen. gibt es nicht irgendeine Möglichkeit eine reale Person von N1 zu erreichen die dieses Problem für mich lösen kann?
oder kann mir vielleicht jemand hier im Forum weiterhelfen?
Ich würde mich über jede Antwort Freuen.
Schönen Abend euch allen.
vor 3 Monaten
Hi there. That is very disappointing, I imagine. Well, I have found no direct contact, just the usual support email address: support@n1casino.com
Also the description saying the chat is available 24/ 7 yet thamks to this holy holiday time, I guess the chatbot was covering the most of the questions.
I'd say you have to wait a bit longer to get in touch with a real person. 🙁
I'm sorry I could not find something more solid. Do update us frequently, please. At least it would be good to understand the matter with the second verification.
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