Hello Jaro.
they told me that i was a duplikat.
i did not play with bonus at all.
one day later they send me an email and told me they will refund my deposit only. But they wanted some documents i did send them all. And after that they wanted more. They wanted photo of the revolut card i used. So i did that but it’ was not enough for them. They are trying to scam med. I habe screens and evidenve.
thanks for help Jaro.
Hmm, and are you aware of anything like that you had a duplicated account? Doesn't anyone in your family or friends play at this casino or on the same internet connection?
When you were going through verification, the best thing to do would have been to send them what they needed. What specifically should you send them now that you say the revolut card wasn't enough?
The casino is cheating you. I registered, provided documents and the account was verified. When I deposited money, they deactivated my account on the pretext that I used a third party account. Despite all the documents, etc., they blocked my own money. I think they are internet scammers.
Why would they think so, actually? Do you have any idea?
Did the casino give you your deposit back, though?
They did not return my money, do not deposit money at all at luckywins casino, when I registered, I sent documents and the account was verified, and it told me that you can deposit and withdraw money, after I deposited money I won 3000 euros in the game, when I withdrew money, they immediately deactivated my account, and told me to send documents wow, what do you think this means?
I verified the account and then deposited 4000 euros into the casino then won 3000 euros which the casino immediately deactivated my account, I think they are scammers
They did not return my money, do not deposit money at all at luckywins casino, when I registered, I sent documents and the account was verified, and it told me that you can deposit and withdraw money, after I deposited money I won 3000 euros in the game, when I withdrew money, they immediately deactivated my account, and told me to send documents wow, what do you think this means?
So, you didn't receive any email with an explanation of this whole situation at all?
They really could explain everything.
I would suggest you file a complaint here, and our team will investigate the matter.
What do you say?
Ich weiß, dass ich einen Fehler gemacht habe und die Zahlungsmethode eines Dritten benutzt habe. Sie haben das Geld des Dritten zurückerstattet, das ist mein Ehepartner. Aber von dem Geld, das ich von meinem eigenen Bankkonto überwiesen habe, haben sie nur 100 Euro zurückgezahlt.
Mein Problem ist, dass sie von 1000 Euro nur 100 Euro erstattet haben. Ich habe um eine Überprüfung der Überweisungen gebeten, aber sie antworten nicht.
Is the card of your wife you deposited assigned to the joint account you have, perhaps?
That way, the casino should accept it sometimes, actually. Not always, though.
If you file a complaint here, our team will do everything possible to solve the issue, so please think about it.
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