vor 4 Monaten
Ich lud meinen Schwager ein, in diesem beschissenen Casino zu spielen, und sie sagen mir, dass ich viele Konten habe, dies ist ein Vorwand, um das Geld zu geben
Automatische Übersetzung
Kineko Casino - generelle Diskussion (Seite 4)
vor 4 Monaten
It is usually against the rules for a casino to have accounts of people who share the same household, wifi, etc. So do you live in the same household? Sometimes these cases are difficult to solve and in some unclear cases it is good to file a complaint, so that's why I ask.
saplingswinner
vor 1 Monat
For anyone interested in following your porgress, I'm adding the link - it's here 👈
I'm sorry we could not be of much help at this moment. I really hope the casino will resolve the payout soon.
We will be here for any updates!
1
saplingswinner
vor 1 Monat
What do you mean by that? Why would you need to start it again?🤷♀️
If you need anything regarding your complaint, just contact your resolver, Nick, and he will surely be able to help you out.
Let us know if you need any assistance, please.
saplingswinner
vor 1 Monat
Hello,
I would do as Romi suggested.
If you need anything regarding your complaint, just contact your resolver, Nick, and he will surely be able to help you out.
He should be able to hide your screenshots as sensitive information if prefer it this way. Thus, I'm quite convinced you don't need to start the complaint again.
I'll inform Nick, if you don't mind. Should be quicker.
Additionally, I just found your email - I guess you don't need another reply.
saplingswinner
vor 1 Monat
I think if I saw it correctly it should be done already. Feel free to contact Nick in the thread or if you sent him some evidence by email. But it should be fine. 🙂
vor 1 Monat
Post von saplingswinner wurde gelöscht
vor 1 Monat
Hello!
I can see all posts containing screenshots in the complaint thread as hidden from the public. I must admit, though, that I find it difficult to think that these screenshots will ever violate the rules. Did they explain the specific issue? It makes sense that we would need to view some information from your account given the ongoing dispute with the casino. I guess there is no other way to do it.
In any event, I am hoping they will be really motivated to fix the issue, at least as same as they care about screenshots. 🙂
1
saplingswinner
vor 1 Monat
Thank you! Just to make sure you won't face any other complications, I just informed Nick abou this rule.
We will make some minor adjustments to the complaint so that these screenshots are hidden from even the casino representative. About that, Nick is going to send you an email. Although your complaint is the only one we have addressed thus far, I still think this casino is among the better ones. There has not been much room for direct communication regarding cooperation within the player's complaint.
Well, my fingers are crossed for you!!
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