JacksPay Casino - generelle Diskussion (Seite 3)
I understand and appreciate your concern @ Radka, I do not disagree with you that payouts should be paid within a reasonable time and it should be easier to reach management in the case that issues like this do arise. & @ Daniel, I don't know, it has honestly never been like this before in my year with them, Taylor has said that processing department has been going through some troubles and they've had problems with their third party processor. I'm taking that with a grain of salt because I don't understand how a casino can operate or stay open if they have issues with that for this long. But anyways...
There are two reasons why I stay with the casino which is Taylor who is probably the best host I've had and I've been with a decent amount of casinos. He goes above and beyond to make sure I get what I want. Secondly, because of the custom offers that I have achieved.
My issue is not completely solved yet, I've had $9533 in pending withdrawals dating back to the 20th, which the $500 just got paid, so I have $9033 in pending withdrawals dating back to the 1st of May.
I am having trouble reaching management again for an update so if I don't get a reply by days end, I will update the board.
Thank you guys for your help and concern.
Update. My own VIP host is starting to make it seem like he is distancing himself from me, refusing to talk via messaging app that we were using and insisting on talking on live chat. He has asked me to email support@jackspay.com for updates when I have told him that they have not responded in 3 days.
He has priorly suggested leaving reviews to make myself heard by management and I asked him if there would be repercussions for doing so. He replied that there would not be. Upon messaging today, he has said that going forward my withdrawal limit per week was reduced and that it would be by week. Don't know for what other reason my withdrawal limit would be cut, as I haven't played since I've requested the withdrawals. Wouldn't tell me to what my withdrawal limit has been reduced and hurried to leave the chat.
Current status is that I'm still waiting on $9033, waiting to hear back for the 3 emails I have sent them, and for an explanation for why my withdrawal limit has been reduced.
Will keep updated soon as anyone from JacksPay explains the situation because at the moment, I'm quite losing faith.
https://lcb.org/onlinecasinobonusforum/direct-casino-support/jackspaycasino-support-and-complaints-thread/75
Current LCB thread with screenshots attached for more context.
Update.
Taylor has reached out and said that going forward if my wagering was low like it was the past month, then going forward the withdrawal limits would be slashed / and payouts not expedited. He has sent me proof of my wagering which was 600k and one for 29k not sure which picture corresponds to a month or if it was by a weekly thing. My prior month or two months before I had wagered nearly 14 million and to my knowledge have lost a significant amount of money. Hence I played a lot more conservatively the following months to try to recoup some of the funds.
I have told Taylor to relay to management that I would be more conscientious about my wagering going forward. I have checked their BTC wallet that I've been receiving funds from, and it doesn't seem like I'm the only one not getting paid. There seems to be two things that could be happening, they truly are experiencing having processor issues, or they're not paying out. I'm not sure they only have one wallet, but checking the dates on the transaction, not too many people are getting paid at all.
Again this is SPECULATION and NOT A FACT. I have tried reaching out to their management team via EMAIL like Taylor told me to and to be patient "even if they don't respond in the first hour you email them" , but haven't received a response in 3 days. Taylor has asked me to confirm which email they should be expecting and I confirmed that. Taylor has said that it would be a long weekend because in Canada they have a federal holiday this weekend, so I'm assuming I won't hear anything until Tuesday.
At this point, what I'd like from the management at JacksPay is more clear and available communication, Taylor is trying to reroute me to you guys but when I attempt to do so, there is radio silence. I'd like to know a timeframe for my remaining withdrawals, so I can hopefully get back to normal and playing. As someone who has deposited and wagered a significant amount with your guys' casino and is being ghosted like this, I fear to imagine how the casual player would be treated.
Hope I can update this soon with a more cheerful update.
Thank you.
Well I did 5-8 deposits a week gave good reviews everything withdrew fast in 2 hours(but) then out of blue was halted all changed!! So be very careful
Hello Hardrock74,
thank you for your warning. Hopefully, other players will notice.
Do you have any idea what's happening there?
Seems like casino is avoiding me, upon reaching someone on live chat, they immediately leave the room.
Taylor is completely ghosting me on Signal, the app we were using to communicate throughout our whole relationship. He has asked me to contact support@jackspay.com for anything regarding withdrawals so I've been doing so.
I have not received any response to any of my emails dating back to the 18th of May.
I have $9533 in pending withdrawals going back to the 1st of May. Last one being 4th of May.
At this point, I'm not being told otherwise so I'm assuming they're withholding my withdrawals for reasons unknown to me. I have asked multiple times if I have violated any TOS or bonused abused to which was answered that I have not nor have I bonus abused because I don't use "bonuses". I have screenshot evidence of this just to cover my bases. In my emails I've been asking for any form of update so I don't have to come to these conclusions on my own, but I've heard absolutely nothing back.
This is bad.
Honestly, if they decide not to pay you your winnings there is no effective action you can do. No license, no protection.
You can submit a complaint and we will gladly try to help you, but from my point of view, we will be ignored as well, I'm afraid.
Sadly it's quite a sum. Let's try the complaint anyway and we shall see:
I've filed a complaint about 6 days prior so waiting on something from that!
If they're gonna choose to lose someone who deposits and wagers as much as me over $9,500 then that's on them. Think it's quite a short sighted way to go about things but who knows. I'll just do my part in spreading the word about jackspay being a fraudulent / zombie casino. Will be reaching out to casino influencers on twitch about this and hope to get it more known.
I understand your feeling. Sadly, it's hard to reach every player with such a warning.
May I know which influencers you have in mind?
Update. I have managed to get a response from management. I have been paid out $2200 more.
$6833 left to go. Will update further as this process finishes up.
Hello there,
thanks for update, keep going.
How did you manage to get the response, I wonder?
The guy is a liar punk and a criminal bring him out and expose him I’m offering $2500 nobody has a name there is absolutely ridiculous this type of criminal activity needs to stops and a good hacker needs to turn his lying mouth off
Which guy
The guy is a liar punk and a criminal bring him out and expose him I’m offering $2500 nobody has a name there is absolutely ridiculous this type of criminal activity needs to stops and a good hacker needs to turn his lying mouth off
I would also like to know who has your bounty over his (?) head... 🤔
Jackspay is a husband and wife operation I’ve talked to both of them and they are on west coast time so don’t call before 10am central and they answer text when they feel like it I have all the lies from when he texted me how do I post the screenshots ?
Taylor?
Stay away from Jackspay they are broke and they screwed me out of $3600 and they have about 15k of mine there are so many things these online casinos can do I found at least four that freeze the requirement number for quite awhile so you may spin 500 $1 tries and it will stay the same I have screenshots you will be broke before you meet the requirements 99% of the time save your money if you must play go to a real casino not much better but you’ll get paid at least maybe I’ll open one of these tiny operations I have a great place for my servers !!! Does everyone know that these people texting will pretend to be five or ten different people so don’t think they are different also most of them have different names and nothing else is different
Yes I have caught winbig21 and crazy luck Lisa there has many screen names and works( floats) at many casinos but jacks pay is worst can't blv I got paid once. The rules that they got me on a absurd I beat the playth
Baloney you don’t pay and I have your text and your lies you better be quiet I don’t like people who steal from me and you have pirate copies of software those slots aren’t from game makers or you altered them you blew it when you didn’t pay me by Friday and you ruined something that was very important to me stay away why don’t you scumbags have names ? Do you stop the requirement number ? I know the answer why is everyone jacks people? What do you have to hide? pay me my $1800 and quit ripping off honest people I hope to see you sometime how’s lunch sound ?
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