Ich habe heute und in den letzen Tagen mehrere Auszahlungen bei diesem Casino beantragt. Die ersten drei Auszahlungen habe ich bekommen. Gestern schreibt mir das Casino eine Email in der ich gebten wurde ein Selfie von mir mit meinem Pass in der Hand und einem Papier auf welchem das Datum stehet zu schiessen. Heute schreibt mir das Casino wieder eine Email ich soll dieses Mal ein Video von mir mit dem Pass machen auf dem ich vordefinierte Dinge sage und ihnen zusende. Ich würde gerne wissen ob das normal ist? Werde ich da etwa hingehalten um mir Auszahlung zu verzögern? Ich habe bei dieser Sache ein ungutes Gefühl und möchte eure Erfahrungen hören.
Thank you for your valuable feedback!
We regret that you have had such a negative experience with GoSpin as we always strive to improve and make your stay in our casino as comfortable as possible!
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A 100% bonus up to 7500$ AUD, but max cashout is 2k euro ? that sounds retarded. That means if I deposited the max amount to play with 15k, the most I could cash out would be 2k euro ?.
Am I reading that correctly ?
Dear scottM!
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Nice experience playing here.
Hi, if you are interested you can describe more. Maybe it would be beneficial for other players as well.
What did you like the most ? Did you manage to withdraw any money from the casino ? 🙂
Sure, but the max cashout should be a multiple of the bonus amount, not a fixed amount. If I have to wager 7500 euro 30 times, and when I complete it I can only withdraw less than 1/3 of my deposit, it's rather pointless. Cashout should be 5 or 10 times the bonus amount as a minimum.
Thank you for your attention to our casino and your important observation regarding the rules of our bonus offer. We fully understand your desire to have maximum freedom when withdrawing winnings; however, allow us to explain the rationale behind the established rules.
First and foremost, we would like to emphasize that our casino aims to ensure fairness and protect the interests of all our Players. The setting of a maximum withdrawal amount is aimed at minimizing risks and ensuring the financial stability of our operations. This allows us to offer generous bonuses and promotions while maintaining the stability of our platform.
We are always open to discussing potential improvements and changes to our rules to better meet the needs of our Players. Your feedback is highly valued, and we are ready to consider all arguments and proposals aimed at enhancing the gaming experience.
Thank you for your understanding and patience. We hope for your continued cooperation with us and wish you good luck in your games!
I understand it is a risk management measure, what I am saying is that its borderline dishonest to advertise a 7500 match bonus when the result of completing the massive playthrough requirements, would be that you are allowed to withdraw 26% of what you deposited. In my humble Opinion, you either need to reduce the max bonus amount to 500 to 1000, or change the withdraw policy to accomodate high rollers so that there is actually a point in having the bonus in the first place.
Nach dem ersten erfolgreichen KYC-Prozess habe ich Abhebungsversuche unternommen. Befinden sich im „Warten"-Modus. Später erhielt ich per E-Mail eine Anfrage, verschiedene Selfies zu versenden. Unangenehm. Dann musste das Video selbst gesendet werden. Super umständlich. Die Bearbeitung dauerte nach dem Video 5 Tage und es kam keine Antwort. Auszahlungsversuche vor mehr als einer Woche. Was als nächstes? Erfahrungen?
Thank you for sharing your concerns with us! Your feedback is highly valued by us!
Please be informed that according to our T&C, the Verification department has the right to request additional documents for the KYC procedure. It is standard procedure to ensure the safety of our players and ourselves. All provided documents/videos are reviewed on an individual basis and according to the rules of our casino.
Since we are a fully licensed Curasao-Casino you can be sure that all deserved winnings will be paid accordingly to our T&C.
If you have any additional questions, don't hesitate to contact us at any time.
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Kind regards,
GoSpin team
Es ist schön, wie schnell Sie in diesem Forum antworten, während die Beantwortung von E-Mails und Dokumenten langsam ist. Ich verstehe die Inspektion, aber ich denke, es wäre vernünftig, die Inspektionen schneller durchzuführen und nicht jede Woche neue Beweise anzufordern. Das hört sich an, als würde man die Zahlung des Geldes hinauszögern, wäre dem Kunden gegenüber unfair und lässt Zweifel aufkommen, ob sich überhaupt um die Dinge gekümmert wird.
Als nächstes wird ein notariell beglaubigtes Dokument aus dem Reisepass angefordert.
Konnten Sie Ihr Geld hier abheben?
Please use the "reply" button whenever you'd like to get your message to someone particular, so the person can get notified.
Anyway, were you able to provide that document, yet?
I have reserved the first free time for the notary, which was possible, and am going to get the document in question. I really hope it's a safety measure and all my effort and waiting is not in vain. I heard that the processing of the notary's document at the casino in question could take a month. Is it reasonable anymore on top of this?
We give casinos 14 days to resolve the verification, I think a month to check one document would be quite enough. I understand that the casino has to take this process seriously because it is important, but on the other hand it shouldn't take too long either. If this is the case and you still have problems, you can submit a complaint with us and our team will try to help you.
But for now, I would wait to see what happens with the document you sent in and make sure you give us an update on whether it was in order and whether you are verified or not.
Fingers crossed 🤞
Vielen Dank für Ihren Kommentar und Ihre Hilfsbereitschaft. Morgen schicke ich die Urkunde des Notars und melde mich bei Ihnen, wie es weitergeht.
Sure, so we'll wait to see if the casino accepts it or not.
For now, good luck. ☘️👍
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