carlos2711199139
vor 1 Monat
Well, you are telling me that you did everything right yes? Your name was correct when you registered and verified yourself?
Coins.Game Casino - generelle Diskussion (Seite 8)
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carlos2711199139
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carlos2711199139
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carlos2711199139
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carlos2711199139
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vor 1 Monat
Ja, es war dasselbe wie der Personalausweis.
Automatische Übersetzung
vor 1 Monat
Sim
vor 1 Monat
So if you think you entered all the information correctly and the casino made a mistake, you can file a complaint with us.
Are you interested?
vor 1 Monat
Ich werde nachsehen, ob ich die notwendigen Quittungen noch habe für
Automatische Übersetzung
vor 1 Monat
Okay check and get back to me if you have everything you need. 🙂
vor 2 Wochen
SCAM ALERT: Coins.game stole $222,000 CAD from me after "Clean Play" confirmation!
Content: STAY AWAY FROM COINS.GAME! This is a robbery, not a casino.
I am a legitimate player who deposited $4,800 USD and legally won my balance up to $222,000 CAD. Now, they have confiscated ALL my funds and banned my account without explanation.
Here are the undeniable facts backed by evidence:
NO BONUS ABUSE: I played with a raw deposit. I never used any deposit bonuses. The ONLY bonus I ever touched was the 150 free spins from the monthly leaderboard reward. I am not bound by any wager requirements.
LEGITIMATE GAMEPLAY: My winnings came 100% from Slots and Live Casino games. I never made a single sports bet. There is no "arbitrage" or "cheating" possible.
SINGLE ACCOUNT: I have one and only one account. I have never violated their multi-account policy.
FULLY VERIFIED: I successfully completed the full KYC verification process via their third-party provider, Sumsub. My identity is real and verified.
SUPPORT CONFIRMED I WAS SAFE: Before the ban, I asked their live support about my withdrawal. Their own operator checked my logs and stated: "Given your approach to the game, I don't think you'll have any problems withdrawing funds. So you have nothing to worry about!" (Screenshot attached).
THE SCAM: Despite this confirmation, they suddenly banned my account and confiscated $222,000 CAD. No email, no explanation, just a generic "Decision is final" message on Telegram.
They are happy to take your money when you lose, but if you win big, they will steal it. I have saved FULL records of my betting history and chat logs.
vor 2 Wochen
THEY TAKE MY MONEY , with no excuse
vor 2 Wochen
Coins.game Confiscates $222k Citing "Verification Failure" Despite CLEAR Sumsub Approval
vor 2 Wochen
Wenn Sie eine Nachricht an den Kundenservice von Coins Game senden (diese werden Ihnen mitteilen, dass Sie gegen eine der Nutzungsbedingungen verstoßen haben), werde ich nach meinen Beweisen suchen und hier auf der Webseite von Casino Guru eine Streitigkeit eröffnen.
Mein Fall ist ähnlich.
Automatische Übersetzung
vor 2 Wochen
SCAM ALERT: Coins.game stole $222,000 CAD from me after "Clean Play" confirmation!
Content: STAY AWAY FROM COINS.GAME! This is a robbery, not a casino.
I am a legitimate player who deposited $4,800 USD and legally won my balance up to $222,000 CAD. Now, they have confiscated ALL my funds and banned my account without explanation.
Here are the undeniable facts backed by evidence:
NO BONUS ABUSE: I played with a raw deposit. I never used any deposit bonuses. The ONLY bonus I ever touched was the 150 free spins from the monthly leaderboard reward. I am not bound by any wager requirements.
LEGITIMATE GAMEPLAY: My winnings came 100% from Slots and Live Casino games. I never made a single sports bet. There is no "arbitrage" or "cheating" possible.
SINGLE ACCOUNT: I have one and only one account. I have never violated their multi-account policy.
FULLY VERIFIED: I successfully completed the full KYC verification process via their third-party provider, Sumsub. My identity is real and verified.
SUPPORT CONFIRMED I WAS SAFE: Before the ban, I asked their live support about my withdrawal. Their own operator checked my logs and stated: "Given your approach to the game, I don't think you'll have any problems withdrawing funds. So you have nothing to worry about!" (Screenshot attached).
THE SCAM: Despite this confirmation, they suddenly banned my account and confiscated $222,000 CAD. No email, no explanation, just a generic "Decision is final" message on Telegram.
They are happy to take your money when you lose, but if you win big, they will steal it. I have saved FULL records of my betting history and chat logs.
vor 2 Wochen
Hello, I am sorry to hear about what happened. I see that you have described many things that I would have asked about if you hadn't written them down.
Based on what you have said about the whole situation, I would advise you to file a complaint.
You can do so at this link. ⬅️
Our team will try to help you, and I believe that we will be able to resolve this in some way.
If they didn't tell you why they blocked your account, then we can only guess.
I believe that this will help us find out.
Are you in?
vor 2 Wochen
Yep, I will, ty for your help. and now, the site said:
Coins.game Confiscates $222k Citing "Verification Failure" Despite CLEAR Sumsub Approval (Proof Attached)
Content:
I am providing irrefutable evidence that Coins.game is acting in bad faith to confiscate my legitimate winnings of $222,000 CAD.
The Casino's Claim: The casino blocked my account and voided my winnings, citing Clause 6.1.1, claiming that "verification was unsuccessful" and that there were "discrepancies" in my data.
The Truth (See Attached Evidence): This claim is a lie. I have attached the official verification log from Sumsub, the third-party KYC provider used by Coins.game itself.
Sumsub Status: "COMPLETED / APPROVED" The attached screenshot clearly shows that my identity verification was fully processed and APPROVED by Sumsub. My ID, facial biometrics, and documents were all verified as authentic.
The Contradiction: How can the casino claim "verification unsuccessful" when their own trusted technology partner (Sumsub) marked me as Verified?
If Sumsub says I am who I say I am, there is no "discrepancy."
The casino is overriding the third-party result solely because I won a large amount ($222k).
Malicious Intent: Prior to this ban, the casino's own support agent checked my account and stated: "Given your approach to the game... you have nothing to worry about." (Screenshot attached).
Conclusion: Coins.game is using Clause 6.1.1 as a pretext for theft. There is no verification failure. There is only a refusal to pay a winning player.
And also, I report this to Sumsub too
vor 2 Wochen
It is possible that in some cases the casino will want to verify the player or something may not seem right to them. Alternatively, sumsub may send something for verification.
In any case, I believe that by filing a complaint, we will find out what the problem is.
But we have to wait for that.
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