Ich weiß ehrlich gesagt nicht, wer denen die Betriebslizenzen erteilt, aber im Moment machen sie, was sie wollen, und das schadet den Spielern. Ich musste die Unterlagen zwei- oder dreimal schicken, bevor sie sie endlich akzeptierten, und dann haben sie meinen Einsatz und die Gewinne überwiesen. Mal sehen, ob sie so anständig sind, das Geld auch wirklich auf mein Konto zu überweisen.
That’s crazy! Have you asked casino guru for help?
That's a really good question!
@ Chipstars.
You advertise faster payouts for frequent players, a bonus program, and a dedicated VIP manager on your site.
And yes, sometimes smaller payouts are processed relatively quickly, but then suddenly you're back to waiting days and weeks for a payout, only to be fobbed off with the same old platitudes and completely ripped off...
A delay of several days can quickly lead to financial difficulties or even turn what was originally a profitable investment into a worthless transaction. On top of that, if you're already waiting for several days, you certainly don't want to have to cancel the amount you're already waiting for just to adjust or change it.
If you could at least submit multiple withdrawal requests simultaneously, the wait would be somewhat more bearable... But to be honest, I'm really angry and can't longer recommend your site under the current conditions. Which is a real shame for this Casino.
Hi all
We handle all cases strictly on a one-on-one basis, as every situation is unique and often depends on individual circumstances. If you’re experiencing any issues, feel free to reach out to us directly. We make sure everything is under control.
Thanks for your understanding and happy holidays from the Chipstars team🎄✨
Hey! My emails got hacked 🙁 how are you? Have you played with Chipstars since? I haven’t they took 2 months to pay me and it caused me so many issues. I vow to make people aware and never again
Hey how are you? My mail is no longer active as someone got into it! Have you played with them since? I haven’t they didn’t pay me for 2 months awful experience
Whoever TOP reg is that’s fighting for over €10,000 I hope you get it - they are messing this person around so much
Did you get it?
I deposited 100€ couple months ago, current balance is around 500€. I tried to withdraw 100€ and uploaded the standard amount of documents (bank statement, ID).
Instead of processing my withdrawal, they sent me this:
Hi,
We hope this email finds you well.
First thank you for choosing us as a platform.
As a licensed operator, we need to follow the governing authorities KYC rules and therefore, we need to request documents to verify your identity, please keep in mind this is also for your own safety reasons.
Please provide us with the following documents:
- Copy of a notarized ID or Passport
- Selfie with you holding your ID or Passport AND your User ID written on a paper next to your face, please make sure the ID is clearly visible.
- Proof of address, this needs to be a document not older than 2 months and can be from a government office, a credit card statement, a bank statement or a utility bill.
Additionally, one of the following 3 documents:
- Your last 3 payslips
- Your last tax return
- Savings account bank statement
Further, be so kind and provide us with answers to the following questions individually:
- Job description and since when are you employed at the current company
- Annual gross and net salary
- Are you using your own funds to deposit with us?
- Do you have any other sources of income?
Please bear in mind the following:
- we do not accept black and white scans
- the documents must be either a PDF file or an image of the document.
- Screenshots cannot be accepted.
You can upload the documents here https://chipstars.bet/casino/profile/verification or send them via email to support@chipstars.bet
That seems pretty invasive. None of the other bookies I played with ever asked me for this much information.
For my own safety reason? I can deposit money without any KYC, but once in want to withdraw I have to send them all type of documents? Notarized ID? Thats insane.
It is nothing unusual that casinos would ask for all the documents, actually. They have to do these checks due to the AML policy and it is always good to cooperate as much as possible in order to get the winnings.
Have you already sent them everything they asked for, or are you still hesitating?
Thats absolutely not usual procedure. I have played with roughly 20 bookies and not a single one required me to go to a notary and get a notarized copy of my ID. Thats ridiculous.
I asked AI if the amount of documents they are asking for is justified and it clearly said no, only justified scenario is if someone wants to withdraw a big amount of money.
Lets call it by its name, thats the behaviour of a bookie that wants to harass you with a ton of verification requests in the hope that you give up.
Sie haben dich einfach noch nicht nach deiner Blutgruppe und dem Namen deiner Kindergärtnerin gefragt… 😀
Hello, Let me say that from a player perspective it makes perfect sense; however, the reality does not very much depend on what the other 20 casinos or bookies do but on what this current situation is about.
So, from the operator's perspective, it makes sense too and this may be the first time an operator decided to require such a specific document.
I believe the main goal is to withdraw money from the casino or bookie, so providing the required document may be less difficult than having to explain "why do you need that," if you understand what I mean.
We are not here to change anyone's feelings; however, anything can happen. Still, the primary goal is to receive payment.
Let me add that I understand why it feels so harassing.
If u say so lol.
So the market leaders are absolutely fine with only ID and bank statement, but somehow a crypto bookie NEEDS to have all these type of documents. notarized ID, payroll, tax return, bank statements, information about your job, etc.
And they are fine with you depositing money without any checks and hope that you lose all your money and keep depositing, but as soon as you want to withdraw money, you need to send them all type of invasive documents? Surely thats for our safety. Very funny.
Also, checking recent reviews, majority of them are negative, a lot of them citing the same verification harassment, saying that even when they brought them everything they asked for, they kept asking for more and didnt pay out.
Giving this bookie a rating of 8.4 seems like a joke.
Ill ask our national gambling comission if that is proper procedure. I doubt it.
Well, I'm not here to oppose you.
You said it; when it comes to casinos, this is not much of an exception, and I was talking about just that.
I know you didn't ask, but you are not reading the Safety Index correctly, it seems. It specifies whether the casino pays, not how quickly, especially since KYC, other checks, and various details significantly differ among players. Thus, the one number does not mean universal player happiness. For that, there is a forum and user reviews, just like you said.
I think we are in agreement, albeit from different viewpoints.
This casino pays but it is not pleasant and yes, it seems that trying a casino with a better user review score makes good sense.
Report it to them
Leider zahlt dieses Casino keine Gewinne aus. Und ich bin sicher, ich bin nicht der Einzige. Ich habe bewiesen, dass sie mir nichts gezahlt haben und mit ihren Nutzern machen, was sie wollen. Sie haben nicht einmal den Anstand, auf meine E-Mails zu antworten.
Sehen Sie, es ist jetzt ungefähr ein Monat her seit der Verifizierung, und sie haben mir nur die 270 € gutgeschrieben, die ich eingesetzt habe. Die 530 €, meinen Gewinn, habe ich nicht erhalten. Ich bin sehr wütend und fühle mich hilflos. Sie haben nicht einmal den Anstand, auf meine E-Mails zu antworten.
Winzter Casino Fazit: DIEBE
I believe that you wrote to the wrong thread, though. This is a thread for Chipstars Casino. Please don't mix up casinos, as it may lead to a big confusion, actually.
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