Chipstars Casino - generelle Diskussion (Seite 2)

Radka

Social Media & Community Specialist

kod1

vor 2 Jahren

OriginalÜbersetzung

Hi,

I have registered with chipstars few weeks ago and all the deposits and payouts are running very smoothly. Last weekend I was really lucky and I won a total of around 30k dollars in total. But when I withdrawed the first cashout on 12th of August, it says it was approved but no money in my account. And the following 10k withdrawals were not accepted, I am quite worried about my winnings, could you help me about this?

Best regards,

vor 2 Jahren

OriginalÜbersetzung

Hello kod1,

I would also like to know, where you live and which country you provided during the registration.

Chipstars truly does not accept players from the UK:

file

If you managed to pass the registration even if you live in a restricted country, the main point is how the casino enforces this restriction.

Have you already passed the verification, please?

kod1

Radka

Fortgeschrittener Neuling

Vereinigtes Königreich

Radka

vor 2 Jahren

OriginalÜbersetzung

Hi,

My account has passed the verification,

file

So now they said they do not accept my account.

I have deposited much more than I withdraw

thanks for replying,

Best regards,

Radka

Social Media & Community Specialist

dmr1

vor 2 Jahren

Post von dmr1 wurde gelöscht

vor 2 Jahren

OriginalÜbersetzung

Hello,

there is a fair exception I'd say.

If the casino fails to enforce this kind of restriction and gave the player a chance to deposit/play, those winnings should be available to the player. This is let's say a fair variant, however, we would need to check the whole situation very closely.

Not sure if this is the case, however.

kod1

dmr1

Fortgeschrittener Neuling

Vereinigtes Königreich

dmr1

vor 2 Jahren

OriginalÜbersetzung

Hi,

yes he has verified my account with my bills and passport.

It is my UK address file

That is the reason why I have deposited a lot into the account.

I feel so bad and want to suicide now

kod1

Fortgeschrittener Neuling

Vereinigtes Königreich

vor 2 Jahren

OriginalÜbersetzung

file

I do not know what they have done to my account.

They just cancelled all my deposit and you can see my last bets, there are still money inside.

But I have asked the customer service before that they said they accept the customer from the UK

kod1

Fortgeschrittener Neuling

Vereinigtes Königreich

vor 2 Jahren

OriginalÜbersetzung

file

My account has been verified since 28th of July and now they said I violate their terms and conditions.

Radka

Social Media & Community Specialist

dmr1

vor 2 Jahren

Post von dmr1 wurde gelöscht

vor 2 Jahren

OriginalÜbersetzung

Hello,

I agree with you, but if this situation occurs the casino should be fair and consider its own ability to enforce those restrictions.

I'm not saying that the situation is good as it is now. I still like to know how the player registered on the site though.

Radka

Social Media & Community Specialist

kod1

vor 2 Jahren

OriginalÜbersetzung

file

My account has been verified since 28th of July and now they said I violate their terms and conditions.

vor 2 Jahren

OriginalÜbersetzung

Hello,

try to stay calm, please, there is no need for some harsh thoughts.

Allow us to investigate through the complaint, please.

kod1

dmr1

Fortgeschrittener Neuling

Vereinigtes Königreich

dmr1

vor 2 Jahren

OriginalÜbersetzung

Hi,

I am currently in UK but I am from China, so I registered saying I am from China.

I double checked with their customer service whether they accepted customer from UK and I got the "Yes" Response.

Then I upload my UK address since I have bought property here,

And my account was verified, that's the reason I keep depositing money in.

Then they said it's not accepted.

If my account was not verified, I will not play there anymore

It made me so sad.

kod1

dmr1

Fortgeschrittener Neuling

Vereinigtes Königreich

dmr1

vor 2 Jahren

OriginalÜbersetzung

I do have that.

They did not return my deposits.

They just blocked my account and retrieve all my winnings.

Disgusting file

Daniel

kod1

Head of Community & Social Media

kod1

vor 2 Jahren

OriginalÜbersetzung

I'm wondering how's your complaint going to develop. I believe if they accepted your deposits, they should also accept the fact they need to pay the winnings.

Some casinos return the deposits instead of paying out the winnings, but I'm always asking - did they return the deposits to everyone who played there illegally and lost or only to those who won and want to get their winnings paid out?

Radka

dmr1

Social Media & Community Specialist

dmr1

vor 2 Jahren

OriginalÜbersetzung

Hello,

I went through your complaint and was not able to find the piece where the casino accepts you as a UK resident.

I just want to make sure that such an important piece of evidence is available to the Complaint Team.

Anyway, let's see how the complaint goes on.

Radka

dmr1

Social Media & Community Specialist

dmr1

vor 2 Jahren

OriginalÜbersetzung

Hi there,

I'm sorry - my bad. I mistaken complaints, I guess.

Pardon me, please 🙂

Radka

Social Media & Community Specialist

kod1

vor 2 Jahren

OriginalÜbersetzung

I do have that.

They did not return my deposits.

They just blocked my account and retrieve all my winnings.

Disgusting file

vor 2 Jahren

OriginalÜbersetzung

Hello there,

I went through your complaint and was not able to find the piece where the casino accepts you as a UK resident.

I just want to make sure that such an important piece of evidence is available to the Complaint Team.

Anyway, let's see how the complaint goes on. 🤞

Radka

dmr1

Social Media & Community Specialist

dmr1

vor 2 Jahren

OriginalÜbersetzung

Hello,

Daniel is not part of the Complaint Team, so I would recommend checking the complaint, however, I'm a bit lost now. You submitted the complaint against Casino Eagle.

The player under login kod1 submitted the complaint against Chipstars.

Now you ask Daniel why did not Chipstars refund YOUR deposits. Who is who, I wonder 🙂

Radka

dmr1

Social Media & Community Specialist

dmr1

vor 2 Jahren

OriginalÜbersetzung

Hello,

I understand 🙂.

Allow me to clear out that we ask casinos via complaints only, that's why I was so curious whether I understood the situation correctly and asked you about both complaints. As far as I think, Daniel did not deal with the casino directly, he just presented the general point of view, Kristina is the proper person, she takes care of the complaint against Chipstars Casino at the moment.

So, I checked that and I believe that we should wait for some conclusion because the player stated that"

"I am currently in UK but I am from China, so I registered saying I am from China.

I double checked with their customer service whether they accepted customer from UK and I got the "Yes" Response.

Then I upload my UK address since I have bought property here,

And my account was verified, that's the reason I keep depositing money in."

I believe that we truly need to clarify the situation. Feel free to keep an eye on the complaint.

Chipstars Casino

Vertreter des Casinos

vor 2 Jahren

OriginalÜbersetzung

Dear player,

We have addressed everything directly to you via email, our decision is final and was necessarily made based on clear breaches from your end on both our KYC policy, our Terms and Conditions to - which you explicitly agreed - as well as your own local UK gambling laws.

Due to the foregoing, we feel that a further discussion will add little and we will therefore not continue to discuss this matter any further.

We wish you all the best for the future.