Hmm, okay, whatever you say.
But then it's quite funny that you have to ask us on this forum what casino license they have and so on, when we protect them.
I could also say that you have no reason to take any information from us and that you don't have to ask on our forum.
It's probably equivalent to what you wrote.
Have a good weekend. 🙂
Ich frage deshalb, weil sie ihre Lizenz ändern oder eine andere gültige Lizenz verwenden, wie Sie ja bereits wissen.
Ich wusste nicht, dass das Forum Ihnen gehört, Entschuldigung, Chef.
It's not so much about that as it is about the point. 😉
Und was halten Sie von diesen Punkten?
Habe ich meine Spielsuchtprobleme klar erwähnt? Denn sie behaupten, ich hätte es nicht getan.
Some of it may be visible there, but this email conversation is a bit unclear, with some emails that are complete and therefore what you wrote, what the casino replied, and so on. In one screenshot, I feel like I can see two conversations and only part of one. It would be good to see everything.
Perhaps we could try to help you if you requested to close your account because you have a gambling problem and the casino did so, but then reopened your account and you lost money.
Deshalb habe ich einen Anwalt eingeschaltet, denn das Casino behauptet, ich hätte meine Spielsucht nicht offengelegt.
I understand that, I just gave you the suggestion because I often recommend to players that they try filing a complaint with us. If it is justified and our team decides that it is on your side, then we try to resolve the situation with the casino. If that doesn't work, then a license or a lawyer, if you're interested. I know that's money you have to spend on it, which is why I recommend a complaint in the first place.
Ich weiß, ich habe mich ausführlich über Ihre Vorgehensweise bei Beschwerden informiert, und in diesem Fall bin ich mir sicher, dass Sie auf meiner Seite stehen würden. Seit ich meine Spielsucht gemeldet habe, sollte ich keine weiteren Einzahlungen mehr tätigen können, und das Casino würde mir wahrscheinlich einen Teil des Geldes zurückerstatten. Aber Sie werden die Bewertung nicht senken, und niemand wird Sanktionen verhängen. Daher verzichte ich lieber auf die Rückerstattung meines Geldes oder die Anwaltskosten, im Gegenzug für eine empfindliche Geldstrafe gegen dieses Casino oder die NovaForge-Gruppe.
Schau mal, ich zeige dir noch mehr E-Mails.
Beim ersten Mal, nach 50 E-Mails, wurde mein Konto endgültig geschlossen, wie Sie sehen können.
In einer anderen E-Mail können Sie sehen, wie der VIP-Agent behauptet, ich hätte meine Spielsuchtprobleme nicht erwähnt. 
Then it's a shame you didn't file a complaint if you think we would be on your side. The important thing in these cases is always how you ask to be self-excluded. Also, closing your account and self-exclusion are not the same thing. However, if you express gambling addiction or problems, the casino should always deal with such matters as soon as possible. It is possible that you could still make deposits for a while, if they were to resolve it in two or three days, for example, but it certainly shouldn't take long, and if you have reported problems, they should not leave your account open. Also we are counting the time from when you did the request or mentioned gambling problems
As for the rating, it goes down if the complaint is unresolved. So if the casino didn't want to resolve it with us or didn't address it as we communicated with them and as would be fair. If, on the other hand, they tried to resolve the situation, admitted their mistake, and so on (perhaps there would be a refund and so on), then the rating would not go down.
In any case, it is also important for us how often the casino does this. If we find, for example, a group or a casino that has this problem often, we don't turn a blind eye to it. Not every process can be done immediately, but when we gather enough information and player experience, we discuss such matters with the casino when necessary. Based on whether or not the problem is corrected, the safety index may be lowered even without a specific complaint, if there are several complaints over a certain period of time.
Ich verstehe, was du meinst. Laut deren Chat muss man sein Konto sofort schließen, wenn man eine Sucht erwähnt. In meinem Fall waren es nach der zweiten Warnung acht Tage (ich habe in dieser Zeit etwa 25.000 € eingezahlt).
Unabhängig davon, ob es eine Rückerstattung gibt oder nicht, sollte ihre Bewertung trotzdem sinken, da sie in böser Absicht handeln. Deshalb halte ich Ihre Art der Beschwerdebearbeitung für unfair.
Der Schaden ist bereits angerichtet, aber wenn sie ihren Fehler eingestehen, passiert nichts... das ist nicht fair.
I think that's a long time. Of course, if you're still interested, you can open a complaint with us.
As far as our process is concerned, we always try to improve what we can. However, some things are simply not feasible as players would like them to be, and they are also difficult for us to resolve.
There will always be someone who doesn't like our approach. We try to stick to what has proven to be most effective for us and also players.
Vielen Dank, aber wie gesagt, ich ziehe es vor, diese Angelegenheit auf dem Rechtsweg zu klären und gegen Ihre Zahlungsdienstleister vorzugehen, da diese in Europa registriert sind.
Ich habe das Casino schon mehrmals benachrichtigt, aber sie weigern sich, mit mir zu kooperieren.
Es wäre gut, wenn Sie diesen Thread lesen würden, denn ich glaube, dass Ihre E-Mail von Bots kontrolliert wird.
Sure, if that's how you see it, then I wish you the best of luck in resolving the issue.
If you have any news in the future, feel free to let me know if you're interested.
What do you mean about this thread? That there are some players here who praise the casino? I don't know if it's just a bad translation, but no email should be checked by bots. The only way I can explain it is that you think there are a lot of players here who say positive things about the casino, which you think are bots.
Ich meine, es wäre gut, wenn ein Casino-Vertreter im Thread wäre und die Dinge erklären würde, denn wenn man das Casino per E-Mail kontaktiert, antworten immer nur Bots.
That would be great, but the casino doesn't respond on the forum. However, it does respond to complaints when necessary, which is why I said it would be appropriate to file a complaint, since they have only one unresolved complaint out of quite a lot.
Good afternoon!
Could you help me find out why the boomerang-bet5983.com casino website won't open? Has anyone else had this problem? What should I do in this case? I have money in my account, but I can't access it. I'm attaching a screenshot. They are not responding to my emails. Please help!
Hello, I had no problem opening the page, so I don't know what exactly the problem could be. Have you tried using a different browser or clearing your cookies and so on? Please try that, and if it still doesn't work, we'll try to figure out what's going on, if possible.🙂
Hi Jaro,
It's working now, but the address has changed in the meantime. Thank you :)
Hi,
I activated the 55% deposit bonus before making my deposit and then deposited 10,200 HUF. I fully completed the 40x wagering requirement associated with this bonus.
After completing the wagering, my balance exceeded 200,000 HUF. However, without any prior notice or valid explanation, the casino credited only 28,000 HUF.
According to the bonus terms, withdrawal limits apply only to no-deposit bonuses. This was a deposit-based bonus, and no payout restriction was disclosed. There was no T&C notice or reference to any special conditions on the promotion.
In my opinion, the casino violated its own terms and did not act in a fair and transparent manner.
I request a full investigation and the payment of my rightful balance.
As shown in the promotional image, there is no T&C label or any reference to special terms or restrictions.
Casino support confirmed in live chat that there is a 150% maximum withdrawal, but they cannot show where this rule is written in the terms.
Additional update:
The "Bonus Terms" link only redirected to the general T&C.
Those terms mention a withdrawal limit only for no-deposit bonuses (32,000 HUF).
No limit is stated for deposit-based bonuses, only the 40x wagering requirement.
No special T&C or maximum payout was displayed on this promotion.
The alleged 150% rule was mentioned only after my winnings were restricted.
This confirms that the rule was not disclosed in advance.
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