vor 10 Monaten
If you have a problem with it, I have already recommended what I would do about it. Also, if you are still having problems with closing your account, then a complaint is in order.
Bof Casino - generelle Diskussion (Seite 2)
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vor 10 Monaten
Cool cheers
vor 10 Monaten
Hey, So i had a word with Bof casinos chat and they seem to think its ok to be able to re-set the montly limit whenever i want, errrr say what now. Anyway i was provided with an email address to raise a complaint with them first. We shall see what hey say.
The online chat was able to close my account for me though, apparently lol
vor 10 Monaten
this is their reply:
Thank you very much for reaching out to us.
We kindly want to inform you that as a responsible operator, your account was closed based on your comments that you have problems with playing.
I am afraid we cannot offer a refund for bets that have been placed as these are settled according to the outcome and rules of the game played.
We hope that we have informed you enough on this, and any further questions please don't hesitate to contact us. We are here 24/7 to assist you.
Have a great day.
Sincerely,
Max
Bof Casino
vor 10 Monaten
So if you have started investigating a complaint with them I would call them but if you feel you want to open a complaint with us you can do so.
Of course, it is important to know what you would ask for in such a situation. If the limit didn't work and you were still able to reset and deposit more then I would try us. I'm not giving you a 100% answer that it has to be resolved in your favour but when I talked to my colleagues they said that if it's possible to rest it, then it's not a limit.
vor 10 Monaten
Hey
Maybe a complaint through you guys would be a good idea. It might prevent someone else from having the same problem.
How do I go about raising a complaint?
Thanks
vor 10 Monaten
Okay then, let's see if we can do something about this situation.
You can open the complaint by clicking on this link. ⬅️
If you need more information about the whole process, this guide will give you the necessary information and if you want to know something and ask questions, feel free to go ahead.
I am curious how it will turn out.
vor 10 Monaten
Complaint submitted. Thanks for your help regarding this situation.
vor 9 Monaten
You're welcome, now let's see what our team has to say and I'm curious. If you have more information, feel free to share it.😉
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