Hello again. Tomas is not here, and he will never be available on the forum, as long as I can say.
I'm more than convinced. I already told you to review your complaint using the proper link:
https://casino.guru/bitsler-casino-player-suspects-the-account-has-been
At this moment, Tomeas is actually waiting for you. Thus, I suggest using this link now and replying to Tomas as soon as you can.
Thank you🙏
Guten Tag, ich würde gerne wissen, wie lange es dauert, Geld abzuheben? Zuerst sagten sie mir, dass die Auszahlung sofort erfolgt, jetzt schreiben sie mir so. Sie nennen keine Fristen. Ich habe die Verifizierung vollständig bestanden. Ich habe den Anzahlungsbetrag gemäß allen Regeln zurückerhalten 
Hello there. I can understand your concern with this issue and I'm sorry you are going through this. It is not that often this happens, and it could be a bit frustrating, but the good thing is that casino has actually informed you about its actions. Let me try to make you feel a bit better here, if I may. If you check the safety index of the casino, and also read some user reviews, I would say it looks really promising. Just click/tap on this link to do so if you like to 😉.
I can also see that you've opened a complaint and Petronela has explained how the casinos usually work. Do you maybe have any news from the casino? Please post any update here and keep our complaint team updated as well. You can do so easily here.
Will be waiting for you to tell us how it goes 🤞.
Ich möchte Sie darüber informieren, dass die von Ihnen angekündigten Fristen ablaufen und ich vom Support keine Änderungen oder neuen Informationen erhalte. Ich weiß nicht, wie es möglich ist, ein so hohes Bewertungsniveau bei einer solchen Servicequalität zu erreichen. Um mein Problem effektiv zu lösen, habe ich auch eine Beschwerde an askgamblers geschrieben und Screenshots und Daten zur detaillierteren Bearbeitung bereitgestellt. Deshalb möchte ich, dass Sie wissen, dass meine oberste Priorität darin besteht, Gerechtigkeit zu erreichen. Und erhalten Sie einen Betrag von 685 USDT, der sich derzeit noch seit mehr als 10 Tagen im „Ausstehenden"-Modus befindet
Well, for deadlines, you must seek out the casino staff, I bet. Have you noticed we are not casino employees here? So frankly, we rely on the same source of information.
For the safety index - the withdrawal speed is not counted because it differs based on many details, so it can't be measured properly. Safety Index suggests how likely you are to be treated fairly. Since your complaint is still open, this question is, for now, out of hand.
Additionally, we allow the casino 14 full days to run the KYC and fulfill the associated payments. Additional safety checks are excluded. Try to be patient, please. We are not the Ask Gamblers.
i have registered account in BITSLER AT AUGUST 2024 and made deposit 100 usdt !After some winning bets my balance is 214 usdt!i have requested withdrawal at august also,they requested the verification-i uploaded id -it was accepted but they dont accept my proof of adress.i uploaded bank statement from 2 different banks and utility bill by august on my name but Bitsler makes up excuses to dont verificate it!All crypto bookies where i have played these documents are accpted.They are duckdice,bcgame,megadice, luckyblock,wsmcasino and other!Anywhere i had not problems with verification and just Bitsler dont accept any document!Please to influence on this bookie with no good reputation
Hey there.
This must be hard to deal with. I am truly intrigued to find out why the casino keeps rejecting the proof of address. How do they explain their decision to you? it would be handy to learn that much.
Help me understand the matter of rejection; that would benefit others too, I reckon.
At first it was Utility bill on name of my mother(surname is same) but Utility bill on my name now. Bitsler continue to rejecte any document,they answered that they dont check the documents,its checking by verificator Veriff, but how i wrote earlier all crypto casinos accepted my documents too fast where checking by Veriff.
And on my question whats exactly wrong with my documents they have 1 reply-"to send another document"
You should make sure that all the documents are in the right format and of good quality.
Have you checked it, by any chance?🤔
Otherwise, I really don't understand the reason for rejecting those.
If you wish, though, you could try file a complaint here and our team would surely look deeper into this situation.
Use this link to do so if you decide to.
And keep us informed about the situation, please.
Yes,of course my documents with good quality and on my name and in other case all other crypto casinos such as bcgame,luckyblock,wsm casino,megadice,wincity and other would not accept my documents
and i can send these documents to you if need to show that all ok with they
and i would be happy to write the complaint by this link but there are not Bitsler in list
I get your point here. If you submitted the same documents to other casinos and they've accepted them, Bitsler should too. Right?
Right now I really cannot assume the reason for which they do so, and it is not necessary to send us any documents here on the forum. I would really suggest a complaint now.
There is no problem that you couldn't find this casino on the list, even though that it should actually be there. Just please choose any casino, and just write the name of the casino in the text of your complaint so our team will know which one you are filing a complaint for.
Please let us know how it goes, and if you need any other help, surely don't hesitate to ask.
of course all casinos accepted my documents without exception because documents on my name and with good quality.it was accepted too fast during 24 hours and bitsler dont accept it just.on my question whats exactly wrong with my documents they answered to send another document.i think they dont know what they need .
Ok,i ll wrote the complaint today and write the name of casino in discription.
May I just ask you to be sure I understand this matter well? Do they ask you for some additional documents or the same documents all over again?🤔
It is slightly different for not accepting the documents you've already sent to the casino and asking from you additional ones, you know.🤷♀️
Please clarify the situation so we can better understand it. We'll wait for your reply.
at first it was utility bill on name of my mother(surname is such) but all utilitiy bills on my name now!i have sent utiliti bills by july and by august in the end of september,they rejected it during some minutes after i uploaded document and they write again to send one of next documents:
Bank statements (must display your name, address, and bank information)
Broker extracts (must include information from the broker and the company logo, as well as your full name and address)
Credit card statements from reputable institutions
Utility bills (such as electricity, gas, water, internet, landline, waste management, etc.)
Mortgage statements
Property tax returns
i have sent bank statement from 2 different banks and utility bill by 2 months on my name and they write again to send such documents
I understand that this must be really frustrating for you to go through.
So, have you though about filing a complaint? I am sure that our team will do their best to help you out with all this.
Let us know how you decide.
lloonhello,thanks.i ll wrote it during 48 hours.Need to upload screenshots of my account?
Just follow this link, please, and you will be notified of everything you need to do during the process.
Also, to know more about our resolution center and how the complaints are dealt with, please read this article. It will surely help you to understand everything better.
If you have any questions, please come forward at any time.
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