vor 9 Monaten
Well, I can assure you it is worth a look, so can you try finding something?
"Did you receive an email, for example? Can you find it to provide a screenshot here, please?"
BETSSEN Casino - generelle Diskussion (Seite 2)
vor 9 Monaten
Hi
please find the attached mail
vor 9 Monaten
From what I understand, apparently the casino accused you of multiuple accounts. Did you have multiple accounts there or are you aware of such a problem?
vor 9 Monaten
Hi
i didn’t have any multiple accounts and I asked them if any evidence bit they don’t provide since they don’t have anything to provide
I can prove anything if they want
vor 9 Monaten
Well then, it's a good thing you managed to file a complaint and we'll see what the casino has to say about it. From tho what they wrote, I figured this might be a problem.
Couldn't there be someone who plays on the same internet as you? In the same household or something? That's also a problem in situations like this.
vor 9 Monaten
No never and my friends suggested this casino for me
vor 9 Monaten
Well, as you can see, your friends may have been luckier with the rules. But don't worry, my colleagues will give your situation a closer look. Speaking of which, did you ever try playing via shared connection or public wi-fi? In my opinion, we should try to find out what specifically led the casino management to such a decision. I expect that to be based on some similarities with other account or accounts.
vor 9 Monaten
Hi
pls do check with the casino and ask them to refund my money and I can prove anything
vor 9 Monaten
Sure, when it comes to the check, that was the plan for the complaint anyway. The rest, however, depend on findings.
What about the shared wi-Fi? It appears that you have not responded to the question about the shared Wi-Fi.
vor 9 Monaten
Hi
I am using my own WIFI
vor 9 Monaten
And did the friends who advised you about the casino ever play at your place and share it with you?
vor 9 Monaten
Hi
No they haven’t played at my place
vor 9 Monaten
So we could probably rule that out if you haven't played on shared wifi anywhere. Then I'm quite curious about whether or what the casino will provide because if you say you haven't played with friends or have another account and you're not aware of it, then there's probably not many other possibilities I can think of. So let's wait and see what we find out.
vor 8 Monaten
Hi
any update
vor 8 Monaten
Well, so far I don't see that there is one. Michal got your complaint and will contact the casino, so we'll have to wait and see.
You haven't communicated with the casino to clarify the situation?🤔
vor 8 Monaten
Hi
i was but they haven’t replied
vor 8 Monaten
Well, that's a pity, we'll have to wait to hear from Michal and his update about contacting the casino.
vor 2 Monaten
recomendations please as they are not paying my my winings of 1200 euro saying that now they dont accept players from germany, but they accepted my registration and allowed my to aquire the bonus funds which i wagered and won 1200 after the wager was complete, what is my recourse please
vor 2 Monaten
Hmm, so they had your country listed as restricted? When you went through the registration process, did you enter all the information correctly, and even so, they still let you through?
I saw that you opened a complaint, so we'll deal with it.
I'm curious to see how it turns out.
vor 2 Monaten
On 19 November 2025 I made four real-money deposits via Skrill (all after full KYC verification was already completed):
23:32 - €100, 23:40 - €200, 23:47 - €100, 23:50 - €100
Total deposited that session: €500. I never accepted any bonus.
After the last €100 deposit I started winning.
At 00:38 on 20 November my balance was €3,095.39 and I requested a €2,000 withdrawal.
I continued playing and at 02:08 my balance reached €9,218.76.
On the morning of 20 November at 09:38 the casino suddenly deducted €6,218.00 from my account without any prior warning, leaving me €3,000 (€2,000 at the time waiting for confirmation to withdraw).
When I contacted live support they wrote (exact quote):
"Maximum guaranteed amount paid by Casino should not exceed x50 times the last desposited amount from which the winnings were generated."
50 × €100 = €5,000. They therefore confiscated €6,218.00
I have screenshots of:
All four deposit confirmations
Balance history showing the €9,218.76
The €6,218 deduction
The full chat with support containing the exact "x50 times the last deposited amount" quote.
I request the immediate restoration of the confiscated €6,218 (or at minimum a clear reference to the exact published term that allows this confiscation).
Thank you for your mediation.
Kind regards, Zoran
Einen Beitrag hinzufügen
