vor 5 Tagen
Aber soweit ich das sehe, besteht bei diesem KYC-Prozess bei Betsofa Verbesserungsbedarf …
Automatische Übersetzung
BetSofa Casino - generelle Diskussion (Seite 5)
vor 5 Tagen
Yes, that's quite logical. But you will pay more for a fast passport processing as you say, and for one verification it would probably not be optimal. So try to communicate with them further and see what they tell you. If nothing can be resolved, we will try to help.
Fingers crossed.🤞
vor 5 Tagen
Der Support hat mir heute eine andere Position genannt. Sie sagten, sie würden es an die zuständige Abteilung weiterleiten und sich per E-Mail bei mir melden. Ich warte mal ab und hoffe, dass es klappt. 🤞🤞
Automatische Übersetzung
1
vor 4 Tagen
That's a slightly more positive answer, so let's wait and see what they come up with. Hopefully they'll be able to find an alternative and you'll be able to verify.
Good luck. ☘️😊
vor 3 Tagen
Hello , i add complaint in casino guru but complaint is examing now, i wait 12 days for verification, first of all i wait 5 days for verify all documents in site all document will accepted every 24 hours not faster 🙂, after this support send me mail to send another photo with numbers, i will do IT after this send me another mail to record video, and after this today i wait 6 days. Its one big joke.
vor 2 Tagen
Hello, you are getting close to the time frame we give casinos to complete the verification. It's quite a long time and if they keep asking something different I personally would be in favor of asking it all at once so I can send everything. But maybe the casino doesn't think something is right and they need to verify it 100% and want to be sure. So it's good that you cooperate and I believe that if you do the verification successfully, you won't have problems anymore.
If you do, our team will be here to help you. If you find out anything new, I'll be here.
Fingers crossed.🤞🤞
vor 2 Tagen
Wrong ??
Im 39 years old, i send everything , what can be wrong ?? Only casino , i Play without bonus only slots. I deposit 496 and want withdraw 1000.
vor 2 Tagen
But sometimes the casino may not like something about the documents, selfie or what you send and that's why they ask for more. I don't know what it could be but it's a process that casinos are extra careful with and you're certainly not the first or last person to go through something like this. However, as long as everything is going well on your side then there is nothing to worry about and it will turn out fine I hope.
vor 2 Tagen
Jaro i have over 100 casino and bookmakers account , i have all of wallet like binance , coinbase etc, always my document will accept without problem , this is first time where my verification is so long 🙂
vor 2 Tagen
I understand that, sometimes casinos may extend the verification a bit for some reason but as I said, they probably just want to be sure of something. If it takes more than 14 days, you can file a complaint with us and our team will try to assist you. What do you think, can you manage? 🙂
vor 2 Tagen
I have complaint in casino guru case is examing , by Victoria but still no news
vor 2 Tagen
Ich weiß, wie das ist, ich habe auch Probleme mit KYC. Ich habe auch mehrere Konten bei anderen Casinos. Ich habe schon einige erlebt, die sehr aufdringlich und bürokratisch waren und sogar eine Aufstellung meiner Konten der letzten 3 Monate verlangten. Ich habe alles gesendet, auch ohne Zustimmung, und nach einem Zeitraum von 12 Tagen war alles in Ordnung (dieses aufdringliche KYC, das ich beschrieben habe, kam nicht von Betsofa). Ich glaube, dass Betsofas KYC verbessert werden muss, agiler sein und die Optionen für automatisch akzeptierte Dokumente erhöhen müssen, um die manuellen Analysen zu reduzieren, die am längsten dauern.
Automatische Übersetzung
vor 14 Stunden
Ok yesterday my account is verified, i withdrawal money VIA crypto in terms time payout is 0-24 hours, but betsofa extends everything to the max now i will wait 18 hours 🙁
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