vor 1 Jahr
Danke, mein Freund
Automatische Übersetzung
500 Casino - generelle Diskussion (Seite 2)
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vor 1 Jahr
Hallo, gestern war mein Geburtstag und ich habe nach dem Geburtstagsbonus gefragt. Ich bin auf Level 881. Bis gestern hatte ich das KYC1 ausgefüllt. Dann dauerte es sehr lange und sie baten mich, das KYC1 und KYC2 erneut auszufüllen. Nach mehreren Malen nach einer Stunde gaben sie mir ein Geburtstagsgeschenk von 200 $ und sie gratulierten mir und ich dankte ihnen und das war’s. Meine Überraschung war heute, als ich versuchte, 40.000 $ abzuheben, was ich bereits zuvor getan hatte. Es wurde storniert und mein Konto wurde gesperrt. Ich wurde aufgefordert, den Support zu kontaktieren und sie sagten mir, dass ich nicht derjenige mit dem KYC war und dass ich andere Informationen angeben sollte, sonst würden sie mein Konto nicht entsperren. Wie kann ich das melden? Sie haben mehr als 100.000 $ von mir dort gesperrt.
Automatische Übersetzung
vor 1 Jahr
It is nothing unusual that a casino would ask for some additional documents for the verification, so I believe that it is very important to cooperate and send those to the casino.
Otherwise, there is a big chance that you won't be able to withdraw, you know.
So, will you send the documents to them? What do you say?
vor 1 Jahr
I think you have not understood anything, I had been playing for 1 year with my account and my kyc1, which is what is normally required, depositing and withdrawing money, February 3 was my birthday and they contacted me for birthday bonus , they told me to fill out the kyc1 again and fill out the kyc2, after an hour and they gave me $200, the next day I went to withdraw $40,000, (I had already withdrawn that amount previously ) and now with kyc2 I could get even more, I got a message that my account was blocked and that i should contact with support, and they now say that ¿I am not the person in the kyc?, and they dont want to give me my account with more than 100,000 dollars
vor 1 Jahr
Did they explain why they don't think that it is you, though?
This is really weird, especially if you have already passed all the checks previously.
But I believe that our complaint team could get involved and help you with all this if possible.
What do you say?
Please file your complaint here, and together we will investigate the whole matter.
vor 4 Monaten
Is there something wrong with 500casino? My friend and I are traveling today, and we thought we'd watch some games and bet together. I found this casino, and it looked pretty good. Small withdrawals didn't require KYC, so we deposited $50 each, and he deposited $30. We registered using our mobile data, not Wi-Fi, and were ready to place our bets. Then, it said sports betting was unavailable! We could even claim the sports welcome bonus (which we didn't use), and what's even crazier is that after contacting customer service, we got the same answer: they had reason to believe I was a potential sports betting abuser. I asked him some questions about IP addresses, and he said I didn't have multiple accounts and it wasn't related! It's really funny; I don't usually bet on sports! Luckily, you can withdraw immediately, and they won't ban you. So I withdrew $30, leaving $20 to play baccarat, but! I couldn't even play baccarat; my region wasn't on any restricted list! The slot machines were okay, though; I registered an account, but I could only play slots 😂
vor 4 Monaten
That's quite an interesting situation. You couldn't bet because they suspected you of being an abuser, but you could play slots in the casino. That seems pretty strange to me. If I thought someone was an abuser, I would probably close their account right away and not let them play.
As for the slots, did you end up losing your money there, or how did it turn out?🙂
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