I would like to share my experience with 31bets, which unfortunately was not a positive one. I took advantage of the guru50 bonus, which gave me 50 free spins. From these winnings, I earned over 50 euros and continued playing until I reached 100 euros. According to the terms and conditions, I completed the verification process on the website and submitted a withdrawal request.
The next day, I received a message asking me to submit a video verification in order to receive my funds. After a few hours, I received confirmation that the video had been successfully verified, and I resubmitted my withdrawal request.
To my surprise, I later received a notification that my funds were withheld because I allegedly violated point 12 of the Anti-Fraud policy. However, they did not provide any specific details about what exactly was violated.
The terms and conditions that I referred to at the time of my withdrawal request clearly stated that withdrawals could be made up to 200 USD without any wagering requirements and no deposit needed. Unfortunately, after my verification was completed, new rules were added requiring a wagering requirement of x50 and a deposit of 20 USD before any withdrawal could be processed. I find it unfair that these changes were made after the verification process was completed.
I have decided to report this issue to the relevant regulatory authorities, such as eCOGRA, the UK Gambling Commission, or the Malta Gaming Authority. My experience with this casino leaves a lot to be desired, and I believe others should be aware of these practices.
I would appreciate it if anyone else who has had a similar experience could share their thoughts or reach out to me!
This is really unfair of the casino to do, as you say, and that is why I would surely suggest you file a complaint here so our team can investigate this matter.
If the terms were changed only after you were done with your bonus, the casino should surely stick to those that were uploaded when you took the bonus.
So, follow this link, please, and explain the whole situation well. You will then be informed about the next steps.
Will you try that? What do you say?
I have the exact same issue 200gbp won from that 50fs I played 4 games only book of dead , big bass splash, gates of Olympus and 1 bet ticket with 2 matches. Winnings were voided with anti-fraud policy. Besides on the email I received from them the logo is the same as 31 bet with one s. It's the same casino with a new shape.
Sorry, I couldn't understand what you meant by that logo, so don't hesitate to post a screenshot of it if you want.
Is your account verified there?
Also for you goes the same; if you'd like file a complaint so lour team can have alook into it.
Here is the link for you, and let us know how you decide, please.
It would be better if you accept my complaint because we are facing the same issue the promo I joined is from LCB. It s a clear promo 50 fs on book of dead with no wagering mac cashout 200$£€ no deposit needed in order to cashout. KYC was completed successfully.
I will check with our complaint team regarding your complaint and let you know as soon as possible.
Hello again.
I have talked to my team members, and unfortunately, as the bonus is offered from the other site, LCB, we are unable to help here.
Usually, these kinds of bonuses have their own terms, and most of the time we can't even see those, and therefore we wouldn't know how to assist, you know.
It is really unfortunate, especially because we really would like to help, but our hands are tied here.
There is no problem with your decision, I understand it and I respect it. If you need any info regarding my case in order to give justice and fairness to the right side let me know and I will share with you the details regarding my case. What I want to underline are 2 things first regarding fake excuses that casino is using (they first said article 10 from T&C without giving details the they said specialy article 9 which is related to dormant account and my account was new after that the manager said article 12) when I reviewed the article 12, I sent them an email with details and the answer was : "Please be advised that, following a thorough investigation conducted by our relevant department, your account has been permanently closed in accordance with our internal policies and regulatory obligations. ". After checking my account today it seems that it's not closed as they said. Something is wrong with them !
The second thing is that in main page of the website they display an office address in Cyprus and in the Licence the office address is in Costa Rica.
Thank you for providing all the information here so others can also read about it and decide whether to play there or not.
We appreciate all of your efforts.
Good evening.
While searching for information about this casino, I came across your complaint on Askglambers.
You don't say here that they refused your winnings because you had a duplicate account. It's a shame not to mention that. Because it's important for players to have real information...
I never posted any complaint about this case in Askgamblers and I don't have any duplicate account. You should do your researches before you join any casino but it doesn t mean that there is only one person who tried it. For my case I never get any cashout sorry for disappointing you.
Good luck!
Yet it's exactly the same story, word for word.
The same amount.
The same games played + sports betting.
The same date.
and same country
But okay... if that's not you...
Yes, that's what I always do before signing up somewhere: do some research.
Thanks, I might try it.
Good evening.
Hi
scammers I've been fighting with them for a week for my money. They don't want to verify my video, they keep writing that they are checking.
Yet it's exactly the same story, word for word.
The same amount.
The same games played + sports betting.
The same date.
and same country
But okay... if that's not you...
Yes, that's what I always do before signing up somewhere: do some research.
Thanks, I might try it.
Good evening.
Do you have any problem with me? my country or what I m playing?
Tell us what you think after trying it. I m curious if you are silent because you get scammed.
Hi I have been waiting for 8 days. I contact them every day and every day I hear the same thing, that they are checking.
I will add that the verification of the ID and selfie has been confirmed long ago
Well, try to wait a few more days and if nothing changes, then we will try to help you. I see that some documents have already been accepted, which is a good sign, so we'll just have to hang in there.
Can you handle it?
of course I will wait. As for the accepted documents, they did not ask for more
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