As you can read in my review I did several deposits and the wager on the deposit (so no bonus) is very high but the casino stated that its only 1X. To give them another change I unblocked my account to give it another try. This time after the deposit (€68) I I went straight to withdraw and it said WAGER €204 !! So 3X !! (see screenshot) confronted support with it but they didn’t respond. Wrote another email and then suddenly they stated yes its 3X. That’s ridiculous high.
The withdraw that I had pending was suddenly paid 15 minutes after there answer at my review (that must be a coincidence ;-)
30 free spins for filling in the complete account details are not working. Complained about it but it seems they don’t care.
That's a hell of an experience.
I would say the 3x deposit is at the upper limit. Some casinos apply even higher deposit wagering. 🙁
At least the support should save the day. Frankly, they don't, it seems.
Dear RS200,
Thanks for your feedback!
We ask you to contact us on support@0x.bet, so we can resolve the issue with 30 FS bonus.
Also, we need to figure out the problem with wager on your account.
Thanks for your understanding!
0x.bet Team
Dear Radka,
Thanks for your opinion,
Our team is trying our best to provide a quality service for our players. If you had faced any problems, do not hesitate to contact us on support@0x.bet
Thanks for your cooperation
0x.bet Team
I did already contact support more than a week ago, they would look into it but never heard back.
I will contact you about the wager.
Also I got a problem with your emails, when I use reply the emails doesn’t seems to reach you so for every answer I have to start a new conversation.
Dear Radka,
Thanks for your opinion,
Our team is trying our best to provide a quality service for our players. If you had faced any problems, do not hesitate to contact us on support@0x.bet
Thanks for your cooperation
0x.bet Team
Well, I do not play in your casino.
I serve here on the forum as an admin and moderator 🙂.
Thanks for being so responsive!
how can this grupp have a good score? It's one of the biggest scam grupps in casino world. Casino guru is not a good place to see if a casino is good anymore.
Care to elaborate on your statement?
Seems you've been active with complaints, and now, we're just a bad place to visit?
I wonder whether it has something in common with your complaint about this casino.🤔
I'm sorry, but it is pretty obvious there is no claim against any casino without supportive shreds of evidence.
Word of advice: secure those first, then close the account with the casino. 🙏
Ich hab hier schon einiges eingezahlt und keine Chance auf Gewinn gehabt. Mir kommt das alles manipuliert vor, fragte im Chat auch nach ob sie Einzahlungslimit anbieten. Die Antwort war nein und für mich klar, hier möchte ich nicht mehr spielen. Deswegen wollte ich mein konto schließen, dafür musste ich aber eine email schreiben. Nun weiß ich schon gar nicht mehr wieviele emails ich gesendet habe, und immer kam nur die Antwort, der Fall wurde geschlossen. Man wird total ignoriert und im Chat bekommt man keine Hilfe. Sie können mich ignorieren wie sie wollen, ich weiß das ich hier keinen cent mehr einzahle.
I appreciate your honest feedback!
Dear Gretche70,
We understand your frustration, but maybe your letters are not coming to the right place. Could you provide us with the registered e-mail, please?
Kind regards,
0xbet Team
Hello there!
Kindly use the reply button to get in touch with the player. If you don't, the player is not notified about your post.
I just wish to help you out a bit. 🙂
Thank you for supporting players!
Hi, my account at 0xbet is closed. I experience their decision as arbitrary and unfair. I want to explore all avenues as to how my deposit and winnings can be released to me. 0xbet are non-responsive to my emails. How does this casino have 8.4 in score?
Hi there.
Since this is the very first time we heard about you having issues with this casino, the safety index truly does not reflect that. Needless to say, this is not how it works here.
Mind the tab called "Safety Index explained" Namely:
"No player complaints or very low value of withheld winnings in complaints in relation to the casino's size"
But let's get back to the point. Well, I'm sorry to hear about your problem.
Have you been given any reasons for this situation, please? At this moment, we only know your account has been closed. Could you perhaps explain the whole background too?
I'll be here for additional information.
Hi Radka. They accuse me of breaching T&C 56 (b/c), 57 and 62. I don’t recognize this at all as my gameplay is normal and fair.
Hi!
Could you perhaps share these rules here? What does it say?
I'm not familiar with these myself, but I feel it may be about some unusual betting patterns. Am I close?
This is the T&C 56 b/c, 57 and 62 at 0xbet:
56
b) development of strategies aimed at obtaining unfair winnings;
c)fraudulent actions against Casbit Group N.V. or its payment providers;"
and paragraph. 57 of the Company`s Terms and Conditions: "In case of reveal one or several such actions on the part of the User or other similar actions, 0xBet reserves the right to cancel the user account and suspend all payouts to the User. ...".
Moreover, by not informing any of the company’s representatives about this vulnerability, you have violated paragraph 62 of our Terms and Conditions: " Should the User becomes aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the User agrees immediately to report of any such error or incompleteness to Casbit Group N.V. Should the User fails to fulfil the obligations stated at this clause and abused the results of such errors or incompleteness, Casbit Group N.V. has a right to full compensation for all damages related to the error or incompleteness, including any damages incurred as a result of the respective error/incompleteness and the failed notification by the User.".
I dont recognize myself at all breaching these T&Cs at all. They have gone rouge.
Hi, according to what you shared and said, it seems quite strange to me. So the casino has accused you under section 62 yes, where you should report some technical error if it occurs and not win out of it ? Also, do you have any idea what it was and did you get any further explanation ?
I think if not and the casino does not respond and you feel you did nothing wrong, then the most sensible thing to do would be to file a complaint.
Do you think it's worth a try ?
Hi,
Strange indeed. I had no intention in my gameplay or deliberate action made to take advantage of any technical error. I don’t recognize myself in their accusations as I have no idea what they can be suspecting me of. I have made no profit from any error at their site, as my (small amount of) winnings had been madein a honest way. I had a very big balance at 0xbet which they might had an interest of keeping, at any cost.
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