vor 1 Monat
Können Sie bei Mastercard-Streitigkeiten helfen? Monzo wird keine Rückbuchungen vornehmen, das ist, was sie setzen 
Can you help with Mastercard disputes. Monzo wont raise chargeback this is what they put
AntwortenBewerten0
Then ask for a refund by the casino. If they refuse, take this with the merchant on the bank statement.
If this still not help, to a chargeback. Remember to follow visas/bank/country's laws to fulfil the chargeback request.
it's not Radka's fault nor casino.guru. this forum is here to help, but then you have to be specific about what, and not getting upset with casino.guru.
Dear user,
I would like to emphasize that, regardless of your opinion, such personal attacks are beyond the bounds of respect and forum policies. Hence, if you don't reconsider your tone and your overall style of communication, you will be restricted or banned.
Kindly respect others and be tolerant.
Ok so I recap here what happened so all the people here can read and do an idea also of how you act. Some people already liked my post about.
-in august I play and lose on fatpirate
-i contact by phone the vip manager to close the account permanently for gambling issues
-account closed as per their mail without any possibility to reopen
-same vip manager contacts me in September to ask me to reopen the account giving a bonus. An account that for their statement could never again be reopened. This exploiting my gambling issues
-I lost lot of money
-tried to suicide me
-they closed the account
now do you think all of this is fair?tell me. And I’m not here to find moral support. But basically tell me because I had a look on several resolved claims, when did u do?usually is the user resolve or the casino resolve and you do nothing
just got confirmation from their support in any case an account is reopened it must be with declaration of accepting terms and filling template of responsible gambling
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