Winning Kings Casino - Der Spieler hat Probleme mit seinem Konto.

Dear pongpat8412smart,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winning Kings Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have access to your account?
• Is your player's account verified? Have you made previous successful withdrawals?
• Could you please explain what you mean by 'the balance was lost'? Was the amount played down by you? Was it confiscated?
• Did you achieve your winnings with the help of a bonus?
• When have you contacted casino support? What response have you received?
• Could you please share with me your communication with the casino as evidence to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your reply.

Did you request a new payout to a new bank account?

Which payment options did the casino offer to you?

Last I chatted via the website with the service provider 3/7/2025

Lampros

After contacting the relevant department that they have forwarded the case, they advised me to inform you that there are no updates at the moment. When there are updates, we will inform you via email. Is there anything else I can help you with?

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How many days will it take to process?

Jul 3 2:01 AM

Officer profile picture

Lampros

I cannot give you an exact time frame as it is beyond my scope. However, I can assure you that it will be done as soon as possible as the relevant department is already looking into the matter.

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Ok

Jul 3 2:04 AM

Officer profile pictureJul 3 2:05 AM

Lampros

If you need more information or have any other questions, we are here to assist you via email or our chat.

Good luck and have a nice day.

Regards

Thanks for the provided information.

• How much is currently on your player's account?
• Other than 1200 Baht the casino confiscated, was any other amount confiscated?

Please let me know.

Dear pongpat8412smart,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru