Verde Casino - Das Konto des Spielers wurde geschlossen.

Dear,

Verde Casino has blocked my account because I opened another one.

This account was opened due to poor service and a very late password reset email, which took three days to arrive.

Now they want to unblock my account, but I'll lose all my money. This is simply not possible.

Regarding the late emails, I contacted the site twice, but nothing worked.

No identity verification was done on this account either. This only happened on one account, and all my money is in that account.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that after you lost access to your original account, you opened another one with the knowledge and approval of casino support?
• Could you please advise the balance on which account is being confiscated?
• Could you please share with me your communication with the casino regarding the opening of a second account and the communication regarding the confiscation of your funds? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear

I know the rules, I've had this account for years, but I hadn't saved my password anywhere. (It is also a VIP account)

Because i lost my account password i creatief a other one because of not recieving the mail. 3 days later i got the mail in my inbox. So without verificatie of my identy on my extra account and nothing on it is closed my extra And start playing again on my main account 

Unfortunately, I can't give you the chat when it ask for the password recovery email. 

Ik fout only this chat that you can der in thé link

€870 was pending for a transfer, of which €0.16 remained in my account. U know the site is illigal in Belgium so is it because of this ?

Thanks you

Bryan s.

Thanks for the explanation.

• Could you please explain what your activity was on your second account?
• Have you made deposits and activated bonuses?
• When exactly did you create another account, and when exactly was your original account blocked? (dates)

Please let me know

Dear sluytsbryan61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru