Posido Casino - Die Auszahlung der Gewinne des Spielers verzögert sich aufgrund von Problemen bei der Bank.

Hello, so far I haven't had any significant problems with this casino.

Only now, my winnings of €400 have been rejected by my bank.

My bank's letter stated: since it is a casino that is not on the whitelist, it is an illegal casino.

Neither deposits nor withdrawals may be made; should any further transactions occur, the bank will close my checking account.

Casino Posido has provided no information, or information that I cannot use.

My bank is Stadtsparkasse Düsseldorf, where I usually made deposits and withdrawals. The casino doesn't understand that I can no longer use my checking account for this purpose.

I registered with Skrill so that the money would go to Skrill; my winnings of €400 would also be returned to the casino there.

There must be a way to close my checking account for deposits and withdrawals, but I'm not getting any response from the casino. At first, they said I had to wager the money once, even though nothing was canceled.

Thank you in advance.

Taranto M.

Guten Tag, bisher hatte ich keine nennenswerte Probleme mit diesem Casino.

Erst jetzt, mein Gewinn von 400 € wurde von meiner Bank abgewiesen.

Im Brief meiner Bank stand: da es sich um ein Casino handelt, der nicht in der Whitelist steht, ist es ein illegales Casino.

Weder ein noch Auszahlungen dürfen getätigt werden, sollte noch eine Buchung stattfinden wird die Bank mein Girokonto kündigen.

Von Casino Posido kommt keine, oder Informationen mit denen ich nichts anfangen kann.

Meine Bank ist die Stadtsparkasse Düsseldorf, wo ich meistens Ein und Auszahlungen getätigt habe, Das Casino versteht nicht dass ich mein Girokonto nicht mehr dafür nutzen darf.

Habe mich bei Skrill registriert, damit das Geld auf Skrill geht, auch da kommt mein Gewinn von 400 € zurück ans Casino.

Es muss doch eine Möglichkeit geben mein Girokonto für Ein und Auszahlungen zu löschen, aber es kommen keine Antworten vom Casino. zu erst hieß es ich müsse das Geld einmal umsetzen, obwohl nichts storniert wurde.

Vielen Dank im Voraus.

Taranto M.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Are you able to withdraw your winnings through Skrill, or is this option not available for you?
• Which payment methods are available in your casino account for deposits and withdrawals? If possible, kindly send me screenshots.
• Have you used any other payment methods besides Skrill to deposit money into this casino? If you are unable to withdraw via bank transfer and there are other payment options available, the casino may request a small verification deposit with the chosen payment method to confirm that you are its rightful owner.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear tarantomarzena,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru