Nine Casino - Der Rückzug des Spielers hat sich verzögert.

Hi, I've always played at Nine Casino and have always managed to withdraw. My maximum win was €200/€300. Yesterday I won €3,000. I wanted to withdraw, but I received a payment verification request, which requires me to send photos of my card and other requests, but I can't figure out what they are. I sent photos of my cards, covering my CVV as requested, but they rejected them. Customer support can't help me. Can you help me?

Ciao, io ho sempre giocato su ninecasino e son sempre riuscito a prelevare, la mia vincita massima è stata di 2/300 euro ieri ho vinto 3000€ volevo prelevare ma mi è uscita una richiesta di verifica pagamento, dove devo mandare foto della mia carta e altre richieste che però non riesco a capire quali sono. Ho mandato foto della fatte coprendo cvv come richiesto da loro ma me l hanno rifiutata. L assistenza non mi riesce ad aiutare, potete darmi una mano?

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask a few questions to better understand your situation:

• Have you sent photos of both sides of your card?
• Did you ensure the photographs are in the correct format, high quality, and that all necessary information is clearly visible and easy to read?
• Have you submitted your bank statement in the correct format for the appropriate months? Does it include all the personal information needed to verify that you are the owner of the bank account used for your casino transactions?
• What other documents have you submitted to the casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Dear 56zmmn47t958,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.