Nine Casino - Das Konto des Spielers wurde ohne Zustimmung geschlossen.

Hello, my name is Mohamed [name hidden by Casino Guru administration], I had deactivated an account on Winaura and I made a mistake by adding, but it's a lie. And what I don't understand is why they deactivated it on NineCasino if I hadn't deactivated the account there and I had 6000.30 euros. Could you help me solve the problem?

Hola , mi nombre es Mohamed [name hidden by Casino Guru administration] , yo había desactivado una cuenta en winaura y me equivoqué poniendo por adición pero es mentira . Y lo que no entiendo por qué en ninecasino me la han desactivado si yo ahí no he desactivado la cuenta y tenía 6000.30 euros . Me podrían ayudar a solucionar el problema ?

Dear Moha89,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you're experiencing. To better understand your situation and assist you effectively, could you please provide more details by answering the following questions?

• When did you deactivate your account on Winaura?
• What exactly do you mean when you say "I made a mistake by adding"? Could you clarify this point?
• Have you received any official communication from NineCasino regarding the deactivation of your account?
• What specific reasons were provided for the deactivation of your NineCasino account?
• Do you have any transaction records or communication related to the 6000.30 euros in your NineCasino account?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

I've sent a lot of emails and I always get the same response: the administration has closed it, but I had closed the account in Winaura, not Ninecasino. They have to clearly specify that they are related to Winaura, and in that case, they don't, but the problem is that they have not only closed the Ninecasino app, but also two other apps that I had installed, and it turns out that they also have some kind of relationship. Because I can't explain why, it also deactivates me. And they told me not to worry about the 6000.30, that they will deposit it, but when I don't know. I have the emails in case you want me to send them to you.

He mandado mucho correos y siempre recibo la misma respuesta que desde la administración me lo han cerrado pero yo había cerrado la cuenta en winaura no en ninecasino . Tienen que especificar bien que están relacionados con winaura y en ese caso no lo ponen pero el problema no solo me han cerrado la app de ninecasino si no también otras dos apps que habia instalado y resulta que también tienen algún tipo de relación por que eso no me lo explico que también me pone desactivada. Y los 6000.30 me han dicho que no me preocupara que me lo ingresarán pero cuando no lo sé . Tengo los correos por si quieres que te los mande

I just want the account I accidentally closed deactivated so I can make my withdrawals. Because 6,000 euros isn't a small amount.

Solo quiero que me desactiven la cuenta que había cerrado por error para que pueda hacer mis retiros . Por qué son 6000 euros no es poco dinero

Please forward me the emails you received from NineCasino regarding the closure of your account at veronika.f@casino.guru. Thank you for your cooperation.

Dear Moha89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.