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I made a deposit via SPEI of $65.00, I know it's not a big deal, but the deposit was not reflected in my casino account and it was deducted from my bank account. I asked and they say that the specialists are reviewing the case. I already sent the CDFI and they haven't given me a solution and even the agents are ignoring me.

realice un deposito via SPEI de $65.00 se que no es la gran cosa, pero no se vio reflejado el deposito en mi cuenta del casino y si se desconto de mi cuenta bancaria he preguntado y dicen que los especialistas estan revisando el caso ya envio el CDFI y no me han resuelto y ya hasta los agentes me ignoran

Dear Danoo33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Hello! Thank you very much for responding. If that's okay, I'll wait. Something similar happened to me at another betting house. It was also due to their payment provider, and they resolved the issue in less than 24 hours. I understand that each provider is different. I'm always available for anything. I really appreciate your attention.

hola! muchas gracias por responder, si esta bien yo esperare entonces de igual manera me paso algo similar en otra casa de apuestas y la verdad esque también fue por su proveedor de pagos y ellos en menos de 24 horas resolvieron el problema. lo comprendo que cada proveedor es diferente. estoy al pendiente de cualquier cosa, le agradezco mucho la atención

I fully understand your frustration, Danoo33. I will set the timer for an additional 20 days to allow a full month for the transactions to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Danoo33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru