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On Melbet-pe.com, I have made more than 15 withdrawal attempts that were approved, yet after 24 hours, they get rejected.

My account is verified; they asked for photos, a selfie, and screenshots of my Astropay method that I used to deposit. Additionally, out of the three emails MELBET uses, none provide me with a solution or a response.

Melbet Account Number: 921821673

Melbet-pe.com , llevo más de 15 intentos de retiros aprobados , y después de 24 horas me los rechazan.

Tengo mi cuenta verificada, me pidieron fotos , selfie, y capturas de mi Astropay método que use para depositar. Además que de los tres correos que usa MELBET. Ninguno me da una solución ni respuesta.

Número de cuenta Melbet: 921821673

Dear choqqueluz492,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal request currently pending in your account?
• Were you able to withdraw successfully in the past?
• Could you please share with me your attempt at communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

They don't tell me why they reject my approved withdrawals.

Those of:

Email where he asked me for photos for my verification, his solution is to write to email that does not provide any response other than continuing to try withdrawals. Same solution as: , who tells me to write to

Email that does not provide any solution or answer as to why withdrawals are being rejected.

No me dicen porque rechazan mis retiros aprobados.

Los de: security@melbet.com

Correo donde me pidió fotos para mi verificación su solución es escribe a info-en@melbet.com correo que no brinda ninguna respuesta más que siga intentando retiros. Misma solución de : complaints@melbet.team , que me dice que escriba a info-en@melbet.com

Correo que no da ninguna solución ni respuesta del porque son los rechazos de retiro.

Thanks for the provided information.

• Were you able to withdraw successfully in the past?
• Did the casino suggest using an alternative payment method for you to use? Have you attempted to deposit and withdraw using an alternative payment method?

Have you been able to retire successfully in the past?

It is my first time trying to withdraw and they do not allow me to withdraw indirectly because due to their terms and conditions, by blocking my deposits so I can make alternative withdrawals, I cannot do it, in addition to the fact that the method I used to deposit is now supposedly failing and they do not pay me for that.

Did the casino suggest you use an alternative payment method?

MELBET offers an alternative withdrawal but you have to deposit through that other method in order to withdraw, but as I said, it has blocked me from deposits and somehow no way out to withdraw.

Have you tried depositing and withdrawing money using an alternative payment method?

I tried to request it through the Melbet online chat but they only respond that it is due to their terms and conditions that they can limit an account without giving any explanation. THEY DO NOT ALLOW ME TO DEPOSIT OR WITHDRAW EVEN IF MY ACCOUNT HAS ALREADY BEEN VERIFIED.

¿Pudo usted retirarse con éxito en el pasado?

Es mi primera vez que intento retirar y no me permiten retirar indirectamente porque por sus términos y condiciones al bloquearme los depositos para poder hacer retiros alternativos no puedo hacerlo, ademas que el metodo que use para depositar ahora supuestamente esta fallandl y no me pagan por eso.

¿El casino te sugirió que usaras un método de pago alternativo?

MELBET ofrece retiro alternativo pero se tiene que depositar por ese otro metodo para poder retirar, pero como ya dije me tiene bloqueada de depositos y de alguna manera sin salida para retirar.

¿Has intentado depositar y retirar dinero usando un método de pago alternativo?

Si intente solicitarlo por el chat online de Melbet pero solo responde que es por sus términos y condiciones que ellos pueden limitar una cuenta sin dar ninguna explicación. NO ME PERMITEN DEPOSITAR NI RETIRAR AUN ESTANDO YA VERIFICADA MI CUENTA

Thanks for the detailed explanation.

Were your further attempts to deposit via an alternative method in order to issue a withdrawal successful since your last post?

If your attempts were unsuccessful, could you please share a screenshot of the error?

Could you please advise which deposit methods lead to an error in your case?

Please let me know about any developments. I apologize for the inconvenience.

Dear choqqueluz492,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.