Jettbet Casino - Das Konto des Spielers wurde aufgrund eines Selbstausschlusses geschlossen.

Hello, my account has been blocked since today due to gambling addiction. I am neither addicted to gambling nor did I initiate it. Please unblock my account. P.S. I haven't played with you in almost a month. I'm a VIP customer and I keep getting messages asking why I'm not playing. The same ban applies to the sister casino, where I was playing yesterday.

Hallo, mein Konto ist seit heute gesperrt aufgrund Spiel sucht, weder bin ich spielsüchtig noch habe ich das veranlasst. Bitte entsperren sie das Konto. PS. Ich habe seit knapp einem Monat nicht bei euch gespielt. Ich bin VIP Kunde und bekomme ständig Nachrichten warum ich nicht Spiele. Die gleiche Sperre betrifft das Schwester Casino. Wo Ich gestern noch gespielt habe.

Dear Michi10,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you ever requested to be self-excluded due to gambling addiction in any online casino?
• What was the balance in your account when Jettbet Casino closed it?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello and thank you for your help.

No, I have never applied for a self-exclusion and just for your information, I have not played at jettbet for 1 month, the VIP manager has already written to me several times because I am inactive and always made some kind of bonus offer

My account balance was 0€

Of course I have been successfully verified, I have been registered in the casino for a long time

Hallo und danke für ihre Mithilfe.

Nein, Ich habe noch nie ein Selbstausschuss beantragt und nur zur Info, habe seit 1 Monat nicht bei jettbet gespielt, der VIP Manager hat mich schon mehrfach angeschrieben weil ich inaktiv bin und immer irgendwelche Bonusangebote gemacht

Mein Kontostand war 0€

Natürlich bin ich erfolgreich überprüft wurden, bin ja schon länger in dem Casino registriert

Thank you for your response. I understand your dissatisfaction regarding the closure of your account. However, we won’t be able to assist you any further in this matter.

Please note that online casinos, like any other service providers, have the right to choose whom they offer their services to. Our role as a mediator is to assist players whose accounts were closed without explanation and who had funds confiscated.

Since your account balance was zero at the time of closure, we are unable to compel the casino to reopen your account. If you wish to continue playing, you may consider choosing a different platform.

Thank you for your understanding.

Best regards

Veronika

Casino.Guru