HitNSpin Casino - Die Auszahlung des Spielers verzögert sich aufgrund eines Namensfehlers.

Hello. I have a problem with withdraw. I created account and i made a mistake in my name, i typed SimoMas instead of SimoNas. When i noticed it i informed support ASAP. Now i can't withdraw because of this litte mistake. M and N are close to each other on mobile keyboard... KYC is verrified.

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation better.

• When exactly did you register at this casino?
• When did you notice the typo in your first name for the first time?
• Have you submitted all your other personal details correctly, including your surname, address, and date of birth?
• Have you created any other accounts at this casino in the past?
• What response did you receive from the casino after you contacted them with a request to correct the typo in your first name?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Good morning Veronika

*Account created 2025.10.12 deposited 50eur. I lost and turned off casino

*Noticed the mistake 2025.12.18 when i deposited and played again, i informed support ASAP about this mistake

*Yes all other details are correct, KYC is approved

*No, this is the only account.

*They sent me the rule from thei T&C and told me to wait.

*No bonus used.

Thank you for your time.

Good evening Veronika. Hitspin casino unlocked my abillity to withdraw, for now it looks like everything will be ok. I will inform. Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Simassle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika