Evobet Casino - Der Spieler ist mit den endlosen Verifizierungsanforderungen unzufrieden.

Hello,

The casino does not pay out even though I have CONFIRMATION that my account has been successfully verified.

Still, I have to keep submitting images of some sort and it's still not enough.

Please help me

Hallo,

das Casino zahlt nicht aus, obwohl ich eine BESTÄTIGUNG über die erfolgreiche Verifizierung meines Kontos habe.

Trotzdem muss ich ständig irgendwelche Bilder einreichen und es reicht immer noch nicht aus.

Bitte helfen Sie mir

Dear Redmaster,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, sometimes casinos require documents for additional verification and it is not unusual. Could you please clarify which documents the casino requested and if you have already provided them?

Have you made any successful withdrawals from this casino in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Dear Redmaster,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.