Casinoly Casino - Der Spieler kann nicht auf die Casino-Website zugreifen.

I would like to know why I can no longer access the Casinoly website on my computer using Google Chrome, which is my browser?

This has been happening for almost two months. I used to access it normally, but now it just keeps loading and loading, and sometimes it says page not found. Could Casino Guru help me with this issue? Thank you.

Gostaria de saber porque não consigo mais abrir o site do Casinoly através de meu computador pelo Google Chrome que é meu navegador?

Isso faz mais ou menos quase dois meses, antes acessava normal de uns tempos para cá fica rodando, rodando e não entra as vezes acusa pagina não encontrada, será que o Casino Guru poderia me ajudar nesta ocorrência? obrigada

Dear Pupi56,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinoly.

I checked the website and I can access the casino normally https://casinoly.com/br/

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you tried using another device to access the casino?
• Have you contacted support at support@casinoly.com and asked for assistance? Have you received any reply?

Thank you very much in advance for your reply.

Best regards,

Tomas

Sorry for the delay in replying, but I can't even open this link you sent me.

What other device do you recommend I try?

I didn't go to casinoly support to ask for help, I ended up asking Casino Guru.

Desculpe a demora em responder mais por este link que você me enviou não consigo mesmo abrir.

Que outro dispositivo você me indica para tentar?

Não entrei no support do casinoly para pedir ajuda não, acabei pedindo ao Casino Guru.

Dear Pupi56,

Kindly contact casino support first and if the problem cannot be resolved provide us with supporting evidence such as a screenshot of the error and your communication with the casino.

Kindly let me know about any further developments. I apologize for the inconvenience.

Dear Pupi56,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.