Casino Click - Der Rückzug des Spielers hat sich verzögert.

Have been purchasing coins and collecting daily AMOE’s. Have played and previously been paid out.

i currently have a request for 250.00 to be redeemed and I have another 136.00 I’m still playing with.

i started requesting to redeem my funds in April 17th. After almost 3 weeks I cancelled thinking maybe I did something wrong. Had reached out to customer service and they said be patient.

i requested again on may 5th and still have not gotten a payout. I have contacted customer support several times. Have been told 3 business days to process . Customer service says be patient. It is now may 29th and my request is still pending. They do not want to pay me out for some reason. I have been more than patient and I am fed up. After reading the negative reviews online many saying exactly what I am. They pay you out once and then never want to pay again. They keep you waiting weeks and have no follow through.

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino.click.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Could you please share a screenshot of your withdrawal request with the status visible?
• Could you please advise when was the last time you paid out winnings from the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Nana21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you very much, Nana21, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Nana21,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

Hi Nana21,

Thank you for your patience while we reviewed your account. We can confirm that your 250 SC redemption was successfully processed on June 5.

We sincerely apologize for the delays you experienced. We understand how important timely payouts are, and we appreciate you bringing this to our attention.

If you have any other holdups with the current redemption, please let us know. We’re here to help and want to make sure everything has been properly taken care of.

Thank you again for your understanding.

Kind regards,

Casino.Click

Dear Casino Click representative,

thank you very much for the update.

Dear Nana21,

have you received the funds?

Dear Nana21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Martin
Casino.Guru