Casinia Casino - Der Rückzug des Spielers hat sich verzögert.

I have a big problem with withdrawals at the casino Casinia. I passed all the checks and I've still been waiting for my withdrawals since March 16, 2025. Their answer is always that they are busy and trying. This really bothers me because it says that all withdrawals were processed within three days. I played casino games like Le Bandit Sugar Rush and so on. I'm wondering what I can do about this.

Dear phmeljak,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casinia Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support? Could you please share your interaction with them to support your complaint?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I had successful withdrawals but only up to 100 euros, I was last in contact with them on Friday and I dont have any bonus

Thanks for your reply.

Has the casino begun to process your withdrawals since your last reply?

Please inform me about further developments.

Dear phmeljak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru