BassBet Casino - Der Bonusanspruch des Spielers wurde abgelehnt.

Good evening,

Before I made a deposit, I asked about the 200% new customer bonus in the chat. A casino employee assured me several times that I would receive it. No sooner said than done, and I deposited €180 and only received €100 instead of the €360 bonus. Then I went back to the chat and was constantly rejected. Sometimes I was told the bonus expired 7 hours ago, then that this bonus doesn't exist, nothing can be done for me, etc. The specialist department couldn't help either. I think it's a disgrace that they're basically "pressuring" me to make a payment and then not receive the 200% bonus as promised.

Guten Abend,

Ich habe bevor ich eine Einzahlung getätigt habe nach dem Neukunden Bonus 200% im Chat gefragt. Durch eine Mitarbeiterin vom Casino wurde mir mehrfach zugesichert das ich diesen erhalten werde. Gesagt getan und ich habe 180€ eingezahlt und lediglich 100 Euro erhalten anstelle 360 Euro Boni. Dann wieder in den Chat begeben und dort ständig abgelehnt worden, mal wird mir gesagt der Bonus sei vor 7 Stunden abgelaufen, dann diesen Boni gäbe es nicht man kann nichts für mich tun etc. Die Fachabteilung könne auch nicht helfen. Ich finde es eine Frechheit mich quasi auf eine Zahlung zu „drängen", um dann nicht wie versprochen den 200% Bonus zu erhalten.

Dear Strgl,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BassBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please share more information regarding the 200% bonus offer? How were you informed about the offer (via email, 3rd party website, promotion section of the casino)
• Have you decided to play with the bonus you received, or have you asked the casino for a refund?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Strgl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.