AllSpins Casino - Das Spielerkonto wurde wegen angeblicher Spielsucht geschlossen.

Hello, I've been banned from allspin Casino since today due to gambling addiction. I'm neither addicted to gambling nor did I cause it. I was still playing yesterday, deposited €125, and lost it. Either unblock my account or refund my €100/€25 stake from April 11. Sincerely,

Neubert

Hallo, ich bin seit heute im allspin Casino gesperrt aufgrund Spielsucht, weder bin ich spielsüchtig noch habe ich das veranlasst. Ich habe gestern noch gespielt, 125€ eingezahlt und verspielt. Entweder entsperren sie mein Konto oder zahlen mein Einsatz vom 11.4 100€/25€ zurück. Hochachtungsvoll

Neubert

Dear Michi10,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you ever requested to be self-excluded due to gambling addiction in any online casino?
• What was the balance in your account when AllSpins Casino closed it?
• Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello,

No, I have never applied for a self-committee

I don't know the account balance

Of course I have been successfully verified there, I have been registered there for a long time

Hallo,

nein, ich habe noch nie ein Selbstausschuss beantragt

Kontostand weiß ich nicht

Natürlich bin ich Dort erfolgreich verifiziert wurden, bin ja schon länger dort registriert

You mentioned in your first comment that you deposited 125€ and lost it. Am I correct in understanding that you are now requesting a refund of your lost deposits?

Exactly, I would like to get a refund of my deposit from before the day of the blocking

Genau, ich möchte die Rückerstattung meiner Einzahlung vom vor Tag der Sperrung

Dear Michi10,

Thank you for your reply.

We understand your frustration regarding the closure of your account. However, after carefully reviewing the circumstances, we must respectfully reject your request for a refund of the lost deposit.

Online casino games involve a real risk of losing money, and once funds are used for gameplay, they cannot be recovered unless there was a technical error or violation of the casino’s terms and conditions. Based on the information available, your gameplay and deposit were processed correctly, and you lost your money in regular gameplay before your account was closed.

We understand this may not be the outcome you were hoping for, but we hope you can understand our position in this matter.

Best regards,

Veronika