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Hi i have deposited Rs.24,999/- on 11/11/25 but 1xbet has not added the money to my account and i contacted support they told to wait 14 days the 14 days has been completed but still amount has not been added and i contacted support but they not responding pls check.

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Dear Rakshith,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

Dear veronika the payment is successful to the bank details provided by casino and the amount has been debited from my account I can provide you the bank statement.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Documents has been sent to provided mail pls check

Thank you for your email. I have not received all the files I requested from you, namely:

• communication with your payment provider
• communication with the casino customer support

Please forward these to me as well. Thank you for your cooperation.

Sent pls check

Thank you for the email. I have noticed that the deposit receipt shows the time of payment as 2:42 PM. However, the screenshot of the transaction from your casino account shows a time of 12:12. Can you please explain this discrepancy? How many deposits did you make on 11 November?

Dear veronika i have made only one deposit of Rs.24.999/- the time entered in casino screenshot is i have raised a query of my deposit and they entered there region time zone.

Hello Rakshith,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Rakshith

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Rakshith for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask 1xBet Casino for their help in resolving this complaint. We would like to know what the issue is with the deposit and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We’ve reopened this complaint at the request of 1xBet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear Rakshith,

Thank you for reaching out to us.

To be able to assist you better with this deposit we'll need the following details:

- your gaming ID

- date and time

- deposit amount

- payment system

- screenshot of this transaction

As soon as we receive any information regarding this deposit, we'll get back to you quickly!

Looking forward to your email!

Kind regards,

1xBet Team

Dear Rakshith,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Peter
Casino.Guru