anna-chlos Rezensionen

Casino Guru

Wir wollen, dass die Spieler das Glückspiel verstehen.

vor 6 TagenOriginalÜbersetzung
I have never come across a casino with such poor customer service in my life! I have won $15,000 off a $2,000 bonus buy and the game is stuck on this, when I load the game it continuously plays the round and at the conclusion asks me to reload or contact support.
This happened in the past on this game and it was fixed in 2 weeks.
It has now been 4 weeks with no fix, no timeframe, no communication other than we’ll look into it, this is with me contacting them over 20 times!
This casino seems dodgy and I suggest spending your money elsewhere. I am truly shocked it has a 9.8 rating - it doesn’t deserve it.
If you are a VIP the service is better but still lacking but there are a lot of glitches on the website. It’s a shame because the game selection really is great
Mehr darüber lesenWeniger darüber lesen
  • Big range of games
  • Terrible customer service
  • A lot of emails saying no English speakers available to answer
  • Game stuck on a $15,000 win for 4 weeks with no one addressing this despite multiple emails
vor 4 MonatenOriginalÜbersetzung
I’ve had a great experience playing at this casino. I’ve personally played at a lot of online casinos and have found this one the most user friendly. Fast game loading, good game selection and fair playing. Really nice to play in a casino that I know is legit.
  • Fast withdrawals
  • Good selection of games
  • No long waits to chat to agents
  • Fair bonuses
  • Hard to get in touch with certain departments
  • Can’t save games as favourites
Playfina Casino
vor 4 Monaten
Dear Anna-Chlo,

Thank you so much for your fantastic review! We're happy to know that you’ve had a great experience playing at our casino. We are grateful that you highlighted our user-friendly interface and extensive games selection. It's also great that our fast withdrawals, fair bonuses, and efficient customer service have met your expectations. We would like to invite you to our Instagram, Twitter, and Telegram channels. There, you will find even more exciting offers and always stay updated on new promotions.

Regarding the difficulty in getting in touch with certain departments, many departments do not directly handle user enquiries. However, our friendly customer support team is always ready to liaise with the relevant department when needed and promptly provide comprehensive answers to all your questions. Additionally, we appreciate your feedback regarding the inability to save games as favourites. We will definitely consider adding this feature in future website improvements. We would like to mention that we currently have a 'Recently Played' section that includes games you have already tried. If you predominantly play specific games on the site, you can easily find them all in this section.

At Playfina, we believe in providing you with a seamless gaming experience. Should you need assistance or have queries, our Live Chat is available 24/7, or you can send us an email at support@playfina.com. We're always here to help.

Feel free to reach out anytime,
Playfina Casino
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