vor 3 WochenOriginalÜbersetzung
Hello.
For casino with such high estimation is probably expected to solve the technical problems ASAP. But its far from this. Play'n go games stoped working, on live chat they have every time the same answer wait for email from relevant department blablabla, im waiting for over a week and nothing.
Also when i want to set a deposit limit it's been the same answer for months-we are not offering this possibillity YET. YET! Few months passed i asked several times, every time the same answer YET. What yet? You need months to establish a deposit limit tool and weeks to inform player why specific provider stopped working? Is this normal? Live chat agents look like they have paragraphs prepared in advance, totaly unhelpful, just loosing time with them.
On the beginning they were very good i had few nice cashouts. But after months they imapir in generally, as i noticed with every page update, casino become worse in particular things.
Pitty, it was my favourite casino from 1at deposit on, as i wrote in my last review 4 months before.
But now as it look like i will have to stop playing.
Can you explain here whats with playngo games? Why its not working any of them?
For casino with such high estimation is probably expected to solve the technical problems ASAP. But its far from this. Play'n go games stoped working, on live chat they have every time the same answer wait for email from relevant department blablabla, im waiting for over a week and nothing.
Also when i want to set a deposit limit it's been the same answer for months-we are not offering this possibillity YET. YET! Few months passed i asked several times, every time the same answer YET. What yet? You need months to establish a deposit limit tool and weeks to inform player why specific provider stopped working? Is this normal? Live chat agents look like they have paragraphs prepared in advance, totaly unhelpful, just loosing time with them.
On the beginning they were very good i had few nice cashouts. But after months they imapir in generally, as i noticed with every page update, casino become worse in particular things.
Pitty, it was my favourite casino from 1at deposit on, as i wrote in my last review 4 months before.
But now as it look like i will have to stop playing.
Can you explain here whats with playngo games? Why its not working any of them?
- Bonus policy
- Nice and smooth working site
- A lot of game providers
- No weekend withdrawals
- Limited woring hours
- Limited RG tools
1
Spinline Casino
vor 3 Wochen
Dear ROCCKODON86,
We’re truly sorry that your experience hasn’t been as smooth as expected. We understand how important seamless gameplay and quick issue resolution are to our players. We have reviewed your situation and would like to provide a detailed response to clear up any misunderstandings.
Regarding Play’n GO, the provider was undergoing technical maintenance, which has now been completed. Our technical support team sent you an email about this matter today, and you should have received further details.
Regarding deposit limits, we’re pleased to inform you that this feature is currently in development. We take Responsible Gambling seriously and, while deposit limits are still being worked on, we do offer other responsible gaming tools such as 'Take a Break' and 'Reality Check' to support safe play.
You can find more details on all currently available responsible gaming options on our Responsible Gambling page: https://spinline.com/en/responsible-gaming.
We are constantly working to improve our platform, and your feedback helps us to grow. We truly hope to see you enjoying our games again soon.
If you ever have any questions or need assistance, don’t hesitate to contact us via Live Chat or email at support@spinline.com – our team is here for you 24/7.
Best regards,
Spinline Casino
We’re truly sorry that your experience hasn’t been as smooth as expected. We understand how important seamless gameplay and quick issue resolution are to our players. We have reviewed your situation and would like to provide a detailed response to clear up any misunderstandings.
Regarding Play’n GO, the provider was undergoing technical maintenance, which has now been completed. Our technical support team sent you an email about this matter today, and you should have received further details.
Regarding deposit limits, we’re pleased to inform you that this feature is currently in development. We take Responsible Gambling seriously and, while deposit limits are still being worked on, we do offer other responsible gaming tools such as 'Take a Break' and 'Reality Check' to support safe play.
You can find more details on all currently available responsible gaming options on our Responsible Gambling page: https://spinline.com/en/responsible-gaming.
We are constantly working to improve our platform, and your feedback helps us to grow. We truly hope to see you enjoying our games again soon.
If you ever have any questions or need assistance, don’t hesitate to contact us via Live Chat or email at support@spinline.com – our team is here for you 24/7.
Best regards,
Spinline Casino
