MyStake Casino - Die Einzahlung des Spielers wird nicht auf dem Konto angezeigt.

Hello, I made a deposit a couple of hours ago and haven't received anything, it's a shame that they can take your money like this. I hope they deposit it soon or refund my money. If anyone knows how to resolve this, please assist me. Thanks.

Hola como va, he hecho un depósito hace un par de horas y no me ha llegado nada, es una lástima q te saquen el dinero asi, ojalá me lo depositen o me devuelvan el dinero gracias, si alguien sabe cómo resolverlo porfa q me ayude

Dear bautistagudino0, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika