MyStake Casino - Der Spieler möchte, dass sein Bonus gestrichen wird.

Hello, I have a problem in the mystake casino and it is that it does not let me withdraw my money because the application says that I have a bonus activated, and I don't know how it was activated.

How can I cancel the bonus?

Hola, tengo un problema en el casino mystake y es que no me deja retirar mi dinero por qué la aplicación dice que tengo un bonus activado, y no sé cómo se ha activado.

Cómo puedo cancelar el bonus

Dear Ahmed12j,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you contacted casino support via live chat and asked for the bonus to be canceled? Did the casino respond?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Ahmed12j,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint. The player can reopen this complaint at any time.