So läuft das. Lüge über Lüge. Ich habe der Lotterieverwaltung eine Nachricht zu diesen jüngsten Lügen und dem Einspruch gegen die finnische Lizenz geschickt und bin überzeugt, dass die Angelegenheit sehr bald bearbeitet wird. Ich empfehle außerdem, gegen Marketingmaßnahmen mit Fokus auf Finnland und Spielerschutzverletzungen Einspruch einzulegen, damit Ross Parkhill und die anderen Kriminellen bei White Star BV keine finnische Lizenz mehr erhalten.
Gut! Ich finde es echt krass, wenn man erst einzahlen muss, um gesperrt zu werden. Und wenn man das eingezahlte Geld bei Kontoschließung nicht mal bekommt. Praktisch muss man die Einzahlung also umsetzen und dann abheben. Ziemlich viel erwartet von einem Spielsüchtigen... Zumindest kann ich nicht aufhören zu spielen, wenn ich schon angefangen habe und noch Geld übrig ist. Ich spiele, bis das Guthaben 0 ist.
You obviously have your standpoint. I won't oppose you. I'm just sad to see that after everything I explained, you keep saying the same. However, I appreciate your approach. I hope one day you will be ready not to play in casinos at all.
Aber ist es nicht auch fair, wenn ein Casino eine Einzahlung verlangt, um sein Konto zu schließen? Und wenn es die Regel gibt, dass man sein Geld verliert, wenn man sein Konto schließt, bedeutet das, dass man gezwungen ist, mit dem Geld zu spielen.
Tatsächlich können Sie bei einem Instant Casino kein Konto erstellen, ohne eine Einzahlung zu tätigen, d. h. Sie können ein Konto nicht sperren, ohne eine Einzahlung zu tätigen.
It depends on the specific situation—it makes sense, for example, when a player has an active balance yet an unverified account with no previous withdrawals. In such a case, the initial deposit may be necessary.
As I said, however, vulnerable players are not the majority and thus should avoid more dangerous sites, which, in my opinion, include quick- registration casinos, anonymous casinos, purely crypto casinos, or casinos that, for some reason, require a deposit upon registration.
It is the player's choice in the first place.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
And even when they clearly have this "techinal reason" as the reason why they can't block you registering, they could easily take responsibility and deny you from using their sites. What I mean by this is that they could answer that we don't allow you to use any of our casinos. And for example any bets will be voided from now on. At least for me even knowing that would totally make me not want to use their sites anymore.
I wonder how this goes if I would win from their sites. Could they cancel any withdraw based on that I asked to block this casinogroup? I think they could easily do this, and probably that too would be totally allowed.
Casino Guru, as expected, concluded that my complaint is unjustified. I think this, along with the blame Radka set on problem gamblers in this thread goes on to show who's side they are on. It's great that they publicly and openly endorse casinos making up rules that straight up abuse people. Now casino owners know that they have an even greater advantage! I will continue my battle in the local GA group as well as gambling therapy and will be sure to inform people that if they need an unbiased mediator that certainly isn't Casino Guru.
Mir wird wahrscheinlich dasselbe passieren, dass mein Einspruch abgelehnt wird. Ich hoffe, du kannst im Leben weitermachen und eines Tages komplett vom Glücksspiel loskommen. Lass dir von so etwas nicht das Leben ruinieren. Ich möchte glauben, dass es Karma gibt, und diese Leute, die ihr Geld aus den falschen Quellen verdienen, werden es immer noch spüren.
Well, in this case these casinos only accept registering via Pay n Play, meaning that they require both a deposit BUT also verify the player simultaneously via bank identification, which gives them access to full government information.
This also makes it incredibly easy for the casino to ID these players instantly and prevent depositing, which is the case with most reputable casinos that actually respect responsible gaming policies. Therefore it is not understandable for the casino to make excuses and to even go as far as to blame a Finnish licensing regulation, when such an license neither exists, nor do they have one. None of what I said is an opinion. It's an objective fact. White Star B.V. chooses to ignore and lie to abuse gambling addicts. Denying the fact won't change it when the proof is in the pudding.
If there weren't so many great examples of responsible gaming and blocks that prevent registering then maybe some of what these fraudsters are saying would make sense. But right now what they are doing is nothing but abusive towards addicts.
Saying that vulnerable players should avoid 'more dangerous sites' is like saying an alcoholic should avoid alcohol. Easypeasy, lemon squeezy. Right?
I contacted the Finnish police regarding their behaviour and posing as an entity that's actually licensed in Finland. They informed me they'll investigate the matter thoroughly as well.
Well, I really admire your insights, and I have responded to everything of importance in this thread. I'm not familiar with Finnish law or local regulations, so I feel it is not a beneficial idea to get involved anymore.
But I still hope we all agree that the main point is to stay away from casinos. In that regard, I really have nothing else to add further. So, I'm done responding to "lemon squeezing", if you don't mind.
Get well soon, and I hope you can overcome this.
I received an official note from the Complaints Team at Big Lucky. As per usual, they had not even read the details. They just wrote a standard message that they have not breached their rules. Which is simply not true. However, I think Casino Guru should relabel themselves as Guru for Casinos. This for the fact that they endorse and encourage shady rules and always take the casinos side 🙂 Their attitude of telling gambling addicts to refrain from playing is also just awesome!
Meine Beschwerde wurde auch hier abgelehnt, obwohl das Casino deutliche Anzeichen einer eigenen Spielsucht aufwies. Casinos haben keinen Grund, keine Einschränkungen zu verhängen. Nur weil die Curacao-Lizenz ihnen dies erlaubt, nutzen sie es voll aus. Solche Casino-Gruppen sind wirklich überhaupt nicht verantwortlich. Sie würden sogar ihre eigenen Handlungen zugeben und nicht lügen und sich als jemand ausgeben, der sie nicht sind. Tatsache ist, dass sie so handeln, weil eine spielsüchtige Person nur Profit für das Casino bedeutet. Zumindest fällt mir kein einziger Grund ein, der die Verhängung von Einschränkungen verhindern würde, wenn die Person wiederholt danach fragt. Selbst wenn sie keine Einschränkungen verhängen könnten, könnten sie zumindest sagen, dass Sie nicht berechtigt sind, die Website zu nutzen usw. Und sie würden keine Einzahlungen mehr annehmen.
Beispielsweise kann Dama NV alle seine Casinos blockieren, obwohl einige über eine estnische Lizenz und andere über eine Curaçao-Lizenz verfügen. Darüber hinaus unterscheiden sich die Websites grundlegend voneinander und bieten in der Regel unterschiedlichen Kundenservice und unterschiedliche Verwaltung.
I'm really sorry to see that neither of you read what I was explaining. Consider this to be my last contribution, since it leads nowhere.
Kindly consider acting in accordance with all the details I have explained and stop expecting the casino to act like you want them to.
This is the biggest and most brutal mistake.
"Dear yoyeli,
Thank you again for your continued engagement. We genuinely understand how difficult your situation is, and we acknowledge the effort you have made to protect yourself from gambling-related harm.
After a thorough evaluation of all the information and evidence shared, we must respectfully conclude that we are unable to uphold your complaint.
As stated in the casino’s terms, each brand under White Star B.V. is operated independently due to technical limitations. While it is clear that you reached out to the casino group on multiple occasions and made repeated and urgent requests for self-exclusion, we have not seen evidence that a specific exclusion request was submitted or applied to the Big Lucky brand prior to your registration and deposit.
We understand and sympathize with your point that registering via Pay n Play effectively requires a deposit, which complicates the process for vulnerable players. Of course, we would like to see every casino not allow players to open new accounts when they have previously closed their accounts due to gambling problems, but many casinos usually engage in a verification check prior to a withdrawal, so it is only then that they check all relevant information and find out about any restrictions for a certain player. I can agree with you that the casino could have set its responsible gaming and self-exclusion measures more strictly, but this is not an industry standard, and there are no self-exclusion or responsible gambling tools rules applied universally to all online casinos. Unfortunately, at this point, there is not much that can be done in regard to the funds you have deposited and lost in this casino.
I can only recommend that you contact the licensing authority, as they have better tools and options to help players, and they are able to investigate such cases more thoroughly."
+
Mag7
From our point of view, GCB-licensed casinos are not obligated to extend self-exclusion to associated brands. If you are referring to any particular regulation enforced by the licensor, it's not clear which one.
Refer to the Responsible Gambling section of our article about the licensor (English version of our website): https://casino.guru/licensing-authorities/curacao-license
Unfortunately, we believe you need to exclude yourself from each online casino where you create an account to be protected.
I've explicitly explained those situations on the forum several times because they're likely to come up again. Unless you stop registering at casinos, of course.
Please protect yourself based on current reality, not expectations. 🙏
Ich bin nach wie vor der Meinung, dass das Casino ein Konto nicht ohne eine Bedenkzeit wieder öffnen sollte, wenn jemand eine dauerhafte Sperre beantragt. Und ich stehe nach wie vor zu dieser Position.
Sure, reduced to absolute minimum. From practical today's point of view there is always the second part 🙁
If I may, I wish you all the best!
Ich habe den Betrug meiner eigenen Bank gemeldet, und sie versuchen, das Geld so schnell wie möglich zurückzubekommen. Wenn niemand eingreift, werde ich auf diesem Weg wohl Gerechtigkeit erlangen. Wenn diese Betrüger dann versuchen, das Geld zurückzufordern, haben sie keinen Rechtsschutz, denn obwohl Casino Guru offenbar davon ausgeht, haben diese beschissenen Regeln keinen Vorrang vor den offiziellen Gesetzen der Länder.
Gut. Bitte berichte mir, wie es gelaufen ist und ob du dein Geld zurückbekommen hast. Ich hoffe, es klappt.
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