vor 4 Monaten
Don't play to this casino. NEVER
I ASKED SEVERAL TIMES TO CLOSE MY ACCOUNT CAUSE GAMBLE ADDICTION.
They don't close the account of players .
STAY FAR
Magius casino- account closure (Seite 2)
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vor 4 Monaten
I have the same problem bro.
The only difference is that i don't asked nothing from them. Just to close my account by self exclusion..
They are fraud.
Stay away
vor 4 Monaten
Hi, this situation is really stressful as I can see.
How long are you trying to self-exclude your account? Did they tell you why is it not possible? Sometimes it takes time but it shouldn't take too long I would say as it is serious matter.😕
I have one question. I saw you had a open complaint and you marked it as resolved. Was your case solved or not when you write this?
vor 4 Monaten
Dear Jaro
today solved THE PROBLEM after 8-9 attemps . Meanwhile i lost about 1000 euros cause of this situation..
And how this solved??
I Shout , and insult them.
They have system that situation, is not logical so much long time for just a simple closing account. They have system Jaro.. They know the weakness of the players that's are addicted to gamble.
For those that read those notes a simple advise DONT PLAY TO THAT CASINO.
I cant say that all casinos are the same..I asked from others casino closing my account and they did IMMEDIATLY
Thanks
vor 4 Monaten
Hi, sorry to interrupt, but I can't imagine how hard it was, and I'm glad it's over.
Of course a bitter taste remains because what you described is more like a horror story than a serious request for account closure and proper response.
I imagine you would love to put this behind you, but if you can handle sharing screenshots or conversations you were put through, I'd say that would help others to form an opinion.
I appreciate your efforts and consider it merely an idea.
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