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Magius casino- account closure

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Gamergirl26vor 9 Monaten
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bronze
Gamergirl26
Bronze
vor 9 Monaten

Hi,


I have been asking Magius casino by email and live chat to close my account and they are just refusing and ignoring my emails.


I have made a complaint to them now -


"I would formally like to make a complaint regarding you Magius casino for not closing my account when you state this on your website. 


"Self-exclusion request: you can contact Support Service Team via e-mail: [email protected], and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;"


My account has not been closed or self-excluded. When someone has a gambling addiction this can be very dangerous, and the request of account closure should be done within a timely manner.


I request a refund on all my deposits since asking for my account to be closed. If you would have done what your website states, I wouldn't be hundreds if not thousands of pounds down. "


They still haven’t closed my account.

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admin
Radka
Gamergirl26
Social Media & Community Specialist
Gamergirl26
vor 9 Monaten

Hello,

I did not find a complaint submitted against this particular casino, so where did you complain, please? This is indeed a serious matter and our team will gladly help you.

Right here: https://casino.guru/complaints/create 👈

On the other hand, this casino is not among the safest, and there is still a chance that they won't respond, even to us, once you lodge the complaint.

In my opinion, you should do your best to avoid all casinos on your own.

Kindly consider using available tools. I assume you are already aware of GMASTOP, so I won't mention it.

https://betblocker.org/ 👈

https://casino.guru/global-self-exclusion-initiative/assistance-tool 👈


In general, especially struggling players should avoid sites like Maguis:

filefile

Is there someone close to you who could help you change your passwords and possibly keep them safe?

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bronze
Gamergirl26
Bronze
vor 9 Monaten

Hello,

i sent the email to there email address [email protected].

thank you

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admin
Radka
Gamergirl26
Social Media & Community Specialist
Gamergirl26
vor 9 Monaten

I'm hoping that the casino will eventually get back to us and close your account. In the meantime, however, you might benefit from taking some actions on your own. Frankly, the official way seems to be out of order. 🙁

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Applepie2
Bronze
vor 6 Monaten

This has happened to me also, I requested to close account and they offered me bonus to stay. Then I asked again, said it was as becoming a problem for me- they haven’t responded- this was a month ago. So I formally complained to them- ask for refund of money I keep putting in since I begged for account closure. No response to complaint.

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Applepie2
Social Media & Community Specialist
Applepie2
vor 6 Monaten

Well, based on its Safety Index and lack of license, I see that as standard behavior. 🙁 It would be best to avoid such sites if you feel at risk of loosing control. Just saying, such sites are not for everyone. Check out the screenshot I sent to the other player... Not very convincing, right?

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silver
STTiham
Silber
vor 5 Monaten

filefile waiting for 10 days nothing.SCAM?

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Jaro
Forum and Reviews Administrator
STTiham
vor 5 Monaten

filefile waiting for 10 days nothing.SCAM?

vor 5 Monaten

Hi, I checked out this casino on our website and didn't see anything that would indicate it was a scam. You mentioned 10 days, is that how long you've been waiting for your withdrawal?

From what I can see, your withdrawals are blocked. Do you know why, or did the casino not tell you anything? Did you need to go through verification?

Please let me know.

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silver
STTiham
Jaro
Silber
Jaro
vor 5 Monaten

over 10 days now and im heere file.verification but i all redy sent all stil waiting , passport bank, statment debitcard pictures, crypto transfer prof , tanancy agrement , all the dokuments waht you can imagine, and 3 4-timse it weell , keep ascking me to proof the tranzaction at a specific date, i sent it , no more dokuments left i sent all . Look example this it the last they ask to prove my XRP trensfer on agust example question like this, triggering me .evry time. How you can see it the red errow on the screen shoot show the prof of transfer , check on blockchain. magus2.com i deposited over 2000 POUND . I HAVE SCREEN SHOTS FRO ALL HISTORY IT WELL. chek out my https://casino.guru/magius-casino-player-s-winnings-haven-t-been-received-5 complai histori from the start i dokumented live on the page all the steps. Thank you ! i wai for you replay.filefilefile

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silver
STTiham
Jaro
Silber
Jaro
vor 5 Monaten

YES file many times.

and from here start the problem i thit same proble evryone how play on ths cassino , filefile

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silver
STTiham
Silber
vor 5 Monaten


Screenshotfilefilefilefilefile

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admin
Jaro
STTiham
Forum and Reviews Administrator
STTiham
vor 5 Monaten

Well, I see that verification is currently required in order to access your withdrawals. You will have to pass it first, otherwise you will not be able to withdraw your money.

However, from what I have seen, you marked the complaint as resolved. So did you get your money?

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silver
STTiham
Silber
vor 5 Monaten

No I didn't getpaid. i played all because no point to waste may time.And advice the rest of the people to don't play .use any other cassino don't use Magius2.com . I passed all my documents nothing to pass here.Also i never withdrawal from the cassino

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admin
Jaro
STTiham
Forum and Reviews Administrator
STTiham
vor 5 Monaten

I hate to hear that. It's a shame you didn't hang in there, because if our team was involved, we would have contacted the casino.  

The worst thing is when a player ends up losing their money, because then you can't prove anything to the casino. If they didn't try to resolve it with us, they would get black points and their safety index would go down.  

That's why it's always good to hang in there until the end, no matter how long it takes. That's why it's always good to stick it out until the end, no matter how long it takes.

I'm sorry about that.

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silver
STTiham
Silber
vor 5 Monaten

I've never played on a No License website in my life. Only on a reliable site, maybe, but it's not a bit of a gamble and not even at a casino anymore.

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admin
Radka
STTiham
Social Media & Community Specialist
STTiham
vor 5 Monaten

Hello,

I think it would be best to let this horrible experience go. If you have to play (and I'm saying that because you responded in a thread located in the responsible section, so perhaps it was an intention and there is a chance that you occasionally struggle), stick with licensed casinos or casinos with decent reviews or ratings. The more sites you use for doing up-front research about casinos, the better.

There is also no shame in taking a break after such events. Just do what you feel is good for you. We will be here if you want to talk.

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silver
STTiham
Jaro
Silber
Jaro
vor 5 Monaten

Shame for you don't forget I'm victim m.just because you need 3 years to identify a scamare Fraud activity. Please do you job properly.

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silver
STTiham
Radka
Silber
Radka
vor 5 Monaten

You should ban casinos like this because there is no user account number in the game, which is fraud and I sent a lot of probe.and nobody doing nothing.keppe going on Fraudulent ways.

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silver
STTiham
Silber
vor 5 Monaten

I lost Trust in all cassino games.but it good because make me to stop.playing at any cassino or gamble.

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admin
Radka
STTiham
Social Media & Community Specialist
STTiham
vor 5 Monaten

Hi there,

I do not follow the context very well, but as I said, taking a break or stopping playing completely sounds great if you have lost trust in gambling in general. I hope whatever you choose brings you well-being.


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